About this role
Position: Sales Operation Specialist
Reports to: Director of Marketing
Location: Hyderabad / Vizag – Hybrid -WFO
UK Shift: 2-11 PM IST
Position Summary
The Sales Operations
Specialist plays a critical role in enhancing sales productivity and
operational efficiency that will support the success of our commercial organization.
This position is ideal for a detail-oriented professional with expertise in
Salesforce.com and a passion for data-driven decision-making. In this role, you
will ensure the seamless functionality of CRM systems, assist with streamlining
workflows, and support cross-functional collaboration to drive organizational
success. Your contributions will directly impact revenue growth, forecast
accuracy, and the overall effectiveness and productivity of the sales
organization.
Key Responsibilities
·
Ensure accurate sales data in the salesforce.com CRM and alignment across systems.
·
Develop and enforce Salesforce data governance protocols.
·
Analyze sales data for trends, pipeline health, and KPIs.
·
Monitor dashboards and produce weekly and monthly standardized reports for leadership
insights on established KPIs.
·
Train and onboard sales reps on Salesforce best practices.
·
Maintain accurate sales forecasting models and pipeline tracking with salesforce.com.
·
Track and report quota attainment and productivity metrics.
·
Work with marketing, finance, and product teams to align Salesforce with business
objectives.
·
Document system changes and maintain standard work documents.
Core Competencies
·
Customer Centric
o Consistently
aware of how work product impacts customer value and experience and works with
intensity to optimize customer value and experience. Able to identify barriers
and inefficiencies impacting customer value.
·
Effective Teamwork
o Keen ability
to collaborate with a diverse set of colleagues – often under pressure – to
accomplish business objectives and deliver customer value. Able to identify –
and correct – the issues degrading the success of teams.
·
Personal Leadership
o Consistently
delivers high-quality individual results, and when problems are encountered, able
to be self-reflective and identify new ways of working to accomplish individual
objectives. Strong level of personal accountability. Invests time and energy
into professional development. Routinely takes the initiative to solve
challenges and capitalize on business opportunities.
·
Planning and Organizing
o Able to
clearly identify the work that needs to be done and the order in which the work
needs to be completed to generate the desired result. Consistently able to
foresee challenges and barriers to success and then effectively develops – and
implements – actions to accomplish objectives.
·
Effective Communications
o Able to
organize thoughts to communicate to colleagues concisely and accurately and, as
needed, management. Oral and written communications are professional and
appropriate for the setting and the audience.
Company Values
·
Integrity
o Doing the
right thing – the first time. Honoring and keeping commitments.
·
Intensity
o Working
with speed and focus to deliver the highest quality results – on time.
·
Involvement
o Embracing
unique perspectives and treating others with dignity and respect.
·
Innovation
o Biased to
improve processes and products to better serve customers and improve workflows.
Requirements
Required Skills and Experience
·
Bachelor’s degree in Business or Marketing.
· 5+ years of experience in sales operations or similar roles in life sciences.
·
Advanced proficiency in Salesforce.com, including Sales Cloud and relevant integrations.
·
Strong understanding of Salesforce automation tools (Flow, Process Builder, Apex
triggers).
·
Familiarity with third-party applications (e.g., HubSpot, Tableau).
·
Excellent interpersonal skills to communicate effectively, interact, and work with
individuals and groups.
·
Proven ability to build relationships across numerous stakeholders including
customers, sales, subject matter experts, and product management.
·
Strong project management skills and ability to manage multiple priorities and projects
at the same time with excellent attention to details.
·
Strong analytical mind and proactive problem solver
·
Advanced skills in excel or other analytical tools
·
Experience in a biotechnology or life sciences environment is a strong plus.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?