Production Coordinator & Customer Service Coordinator

Location
Hyderabad
Workplace
On-site

About this role

Production Coordinator  

Hyderabad - WFO

Full Time

 

Shift: UK Shift: 2-11 PM IST

 

Role Overview

 We are looking for a highly organized, detail-oriented Production Coordinator / Client Operations Manager to serve as the central hub between our clients and internal

production teams.

This role is responsible for:

·         Keeping projects moving on schedule

·         Translating client requests into clear internal tasks

·         Ensuring high-quality outputs before delivery

·         Maintaining clear and consistent communication across all teams

 

This is not a passive role. You will be expected to take ownership, follow up proactively, and ensure nothing falls through the cracks.

 

Key Responsibilities

1.  Client Communication

·         Monitor and respond to client messages (Slack, email, etc.)

·         Translate client requests into clear, structured tasks

·         Provide regular updates to clients on project status

·         Ensure timely and professional communication at all times

 

2.  Project Coordination

·         Create and manage tasks across multiple teams (modeling, rendering, web)

·         Assign work and track deadlines

·         Proactively follow up with team members to ensure progress

·         Identify and resolve bottlenecks quickly

 

3.  System s Workflow Management

·         Create and manage jobs within the Client’s Portal

·         Organize files in Dropbox and ensure proper structure

·         Maintain clean and organized Slack communication

·         Keep internal task management systems up to date

 

 

4.  Quality Assurance (QA/QC)

·         Review outputs (renders, models, assets) before client delivery

·         Ensure work matches client requests and internal standards

·         Provide clear, structured feedback to the production team

·         Catch errors before they reach the client

 

 

5.  Daily Reporting s Communication


·         Provide a daily summary of:

o    Completed tasks

o    Work in progress

o    Blockers

o    Next steps

·         Escalate issues and identify decisions needed from management

 

 



Requirements


 

 

Required Skills s Experience

·         Excellent written and verbal English communication

·         Strong organizational and multitasking skills

·         Experience managing multiple projects simultaneously

·         High attention to detail

·         Ability to work independently and take initiative

·         Comfortable working in a fast-paced, remote environment

 

 

Preferred (Not Required, but Strong Plus)

·         Experience in project coordination, operations, or virtual assistant roles

·         Familiarity with creative or technical workflows (3D, design, web, etc.)

·         Experience using:

o    Slack

o    Dropbox

o    Task management tools (ClickUp, Asana, Notion, etc.)

 

 

Typical schedule expectation:

·         Approximately 8-hour shift with partial overlap across both regions

·         Flexibility is important, but responsiveness during overlapping hours is critical

 

What Success Looks Like

·         Projects are always on track and organized

·         Clients receive fast, clear, and professional responses

·         Internal teams know exactly what to work on

·         Deliverables are reviewed and high-quality before being sent

·         Nothing gets lost, delayed, or miscommunicated



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