Client Service Manager - Glasgow
About this role
Client Services Manager
Act as an integral part of the WTW service delivery organization, ensuring team’s delivery of operational services in line with service delivery, compliance standards and budgets
The Role
• Preferably educated to A level or relevant industry experience
• Preferably with professional qualification of ACll or working towards
• Excellent management and leadership skills, with a proven track record ofdelivering excellent levels of client service through a large scale, matrix operations
• Strong communication, negotiation and influencing skills
• Ability to be able lead and direct a team
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Strong skills in problem solving, planning and budgeting
• Ability to be able to deliver key company metrics and measures
• Experience of maintaining control of and managing change
Company at a glance
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Top Benefits
- 25 days annual leave
- Private healthcare
- Life insurance
- Group income protection
- Health assessments
- Defined contribution pension scheme
- Hybrid working options
- Paid professional memberships
- Employee assistance programme
- Paid volunteer day
- Electric vehicle car scheme
- Share scheme
- Cycle-to-work programme
- Dental cover
- Optical cover
- Critical illness protection
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