Attendance Performance Manager
About this role
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Attendance Performance Manager is responsible for overseeing and managing employee attendance compliance, including tracking attendance records, administering attendance point systems, and ensuring consistent and fair application of disciplinary actions. This role plays a critical part in maintaining workforce accountability, supporting operational efficiency, and ensuring adherence to company policies and legal requirements.
Responsibilities
Attendance Management
- Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage in AOD.
- Administer the organization's attendance point system, ensuring timely and consistent updates
- Monitor attendance trends and identify patterns of concern or policy violations
- Partner with HR and leadership to address attendance issues proactively
- Develop attendance incentive programs to encourage positive attendance behaviors
Disciplinary Administration
- Enforce company attendance and conduct policies through consistent disciplinary actions
- Issue and track corrective actions, including verbal warnings, written warnings, final warnings and escalated termination measures
- Ensure disciplinary actions are documented accurately and in accordance with company policies and employment laws
- Obtain approval from Human Resources on appropriate disciplinary procedures for attendance incidents.
Policy Compliance & Process Oversight
- Ensure adherence to company policies, labor laws, and regulatory requirements related to attendance and discipline
- Conduct audits of attendance records and disciplinary actions for accuracy and consistency
- Partner with Human Resources to ensure employees' Family and Medical Leave Act (FMLA) and accommodation requests are processed officially.
- Ensure employees on the job injuries (OJI) are coded appropriately in system.
Reporting & Analysis
- Create attendance tracking methods to monitor next steps in attendance disciplinary measures
- Generate regular reports on attendance metrics, point system status, and disciplinary actions
- Analyze data to identify trends, risks, and opportunities for improvement
- Provide recommendations to leadership to improve attendance management and employee accountability
Employee & Manager Support
- Serve as a subject matter expert for attendance policies and disciplinary procedures
- Train supervisors and managers on attendance tracking systems and disciplinary processes
- Address employee inquiries regarding attendance, points, and corrective actions
- Collaboration with HR on escalated employee relations issues
Minimum Requirements
- Minimum three (3) years of experience in Operations, workforce management and/or human resources
- Proficiency in HRIS, AOD, timekeeping, or workforce management systems
- Strong Microsoft Office and Adobe skills (SharePoint, Excel, Word, Outlook)
- Excellent organizational and record-keeping skills for review and storage of employee attendance files and compliance tracking.
- High attention to detail and accuracy
- Strong analytical and reporting skills
- Experience managing attendance systems and employee discipline processes preferred
- Three (3) years in Union environment preferred
Preferred Skills
Responsibilities Con:
- Partner with Human Resources to ensure employees’ Family and Medical Leave Act (FMLA) and accommodation requests are processed officially.
- Ensure employees on the job injuries (OJI) are coded appropriately in system.
- Serve as a subject matter expert for attendance policies and disciplinary procedures
- Train supervisors and managers on attendance tracking systems and disciplinary processes
- Address employee inquiries regarding attendance, points, and corrective actions
- Collaboration with HR on escalated employee relations issues
Physical Requirements/Working Conditions
This role requires the ability to remain in a stationary position for extended periods, operate a computer and office equipment, communicate effectively, and occasionally move items up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Company at a glance
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner. As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 227 stations in 27 countries.
The SATS-WFS group employs over 50 000 people and assists more than 270 customers.
WFS has a 40-years experience in aviation-related handling service and can provides top quality solutions with a vast scope of services such as cargo handling, bagage handling and processing, ramp services, passenger services including premium VIP services, while maintaining its industry-leading standards of safety and security.
With its unique combination of experience, technical expertise and know-how, WFS can propose solutions to meet the challenges resulting from today’s fast-moving and complex airport operations.
Top Benefits
- DailyPay app access
- On the spot awards
- Medical care
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401k program
- Internal mobility
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