Air Logistics Controller - Express Operations
About this role
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system.
The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalationsand consumable inventories.
Curious to learn more about us and what we do, click on the link here.:
Responsibilities
- Upkeep Inbound and Outbound Trucks Activity Logs.
- Professionally handle Inbound calls and outbound calls.
- Monitor Inbound and Outbound flights.
- Adapt to constant changes in procedures.
- Create and send reports on time “in the loop”.
- Display ability to work as a team.
- Able to work under pressure.
- Knowledgeable of Amazon Logistics System.
- Have ability to follow instructions.
- Be willing to work and be trained in all aspects of the operation.
- Detail Oriented.
- Must Be Flexible.
- Exceptional Communication Skills.
- Any additional tasks or job assignments assigned by management.
Minimum Requirements
- 2 years’ experience in Data Entry.
- Highschool diploma, GED or International equivalent
- Professionally handle Inbound calls and outbound calls.
- Able to work under pressure and adapt to constant changes in procedures.
- Be willing to work overtime when needed.
- Detail Oriented with exceptional communication skills.
Preferred Skills
- Good customer services skills.
- Proficiency in Microsoft Office (Excel) is preferred.
- Warehouse experience preferred.
- GWAM of 35+ words per minute.
Physical Requirements/Working Conditions
- Must be able to lift 50 to 70lbs.
- Must be able to work inclement weather.
- Must be able to work weekends and holidays.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Company at a glance
Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner. As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 227 stations in 27 countries.
The SATS-WFS group employs over 50 000 people and assists more than 270 customers.
WFS has a 40-years experience in aviation-related handling service and can provides top quality solutions with a vast scope of services such as cargo handling, bagage handling and processing, ramp services, passenger services including premium VIP services, while maintaining its industry-leading standards of safety and security.
With its unique combination of experience, technical expertise and know-how, WFS can propose solutions to meet the challenges resulting from today’s fast-moving and complex airport operations.
Top Benefits
- DailyPay app access
- On the spot awards
- Medical care options
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401k program
- Internal mobility
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