BUSINESS SYSTEM SUPPORT ANALYST- VISIONFUND KENYA

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

About the Role

We are seeking a proactive, analytical and customer-focused Business System Support Analyst to join our ICT team.

The successful candidate will provide first-line support for the Temenos Transact (T24) core banking system and related digital banking applications. The role will support the investigation and resolution of system issues, application monitoring, user support, testing and deployment, data validation, reporting and continuous improvement of business systems.

The role will also play a key part in driving the adoption of Artificial Intelligence (AI) to improve operational efficiency, strengthen data analysis and support fraud detection.

Key Responsibilities

1. Business Applications Support

• Provide first-level support to users of Temenos Transact (T24) and related business applications.
• Log, investigate and resolve application incidents within agreed Service Level Agreements (SLAs).
• Troubleshoot issues relating to customer accounts, loans, deposits and financial transactions.
• Monitor application availability and escalate complex issues to senior support teams or vendors.
• Provide timely guidance and technical support to business users.

2. AI Adoption and Innovation

• Support the adoption and effective use of AI across business operations.
• Identify opportunities where AI can improve efficiency, productivity and decision-making.
• Apply AI-driven tools and techniques to support fraud detection and risk management.
• Use AI to enhance data analysis and generate actionable business insights.
• Promote responsible AI awareness and best practices among users and ICT teams.

3. System Testing and Deployment

• Participate in User Acceptance Testing (UAT) for system enhancements.
• Assist in validating system fixes and enhancements before production deployment.
• Support post-deployment verification and monitoring.
• Document and report system defects identified during testing.

4. System Monitoring

• Monitor scheduled system jobs and batch processes.
• Support End-of-Day (COB) and End-of-Month processing.
• Identify and escalate system failures promptly.
• Support recovery activities to minimize disruption to business operations.

5. Data Validation and Reporting

• Conduct basic data validation and reconciliation.
• Use SQL queries to investigate and verify application data.
• Support preparation of operational and management reports.
• Ensure accuracy and integrity of information used for decision-making.

6. Documentation and Knowledge Management

• Maintain accurate records of incidents, resolutions and system issues.
• Develop user guides, knowledge-base articles and support documentation.
• Document recurring problems, root causes and recommended solutions.
• Contribute to continuous improvement of application support processes.

7. Stakeholder Collaboration

• Work closely with business users, ICT teams, software vendors and project teams.
• Support application implementations, upgrades and system improvement initiatives.
• Maintain effective working relationships with internal and external stakeholders.

Key Performance Indicators

Success in this role will be measured through:

• Timely resolution of application incidents within agreed SLAs.
• High availability and reliability of supported business applications.
• User satisfaction with ICT application support.
• Successful testing and deployment of system enhancements.
• Reduced post-deployment system defects.
• Timely identification and escalation of system and batch-processing failures.
• Accuracy of data validation and operational reports.
• Effective adoption and application of AI solutions.
• Improved efficiency and business insights through technology and data.
• Quality and completeness of system documentation.

Qualifications and Experience

The ideal candidate should have:

• A Bachelor's degree in Information Technology, Computer Science, Business Information Technology, Information Systems, or a related field.
• Experience in application support, core banking systems, business systems or ICT service support.
• Knowledge or experience working with Temenos Transact (T24) or similar core banking platforms will be an added advantage.
• Basic to intermediate SQL and database querying skills.
• Understanding of system testing, UAT and application deployment processes.
• Good analytical and problem-solving abilities.
• Understanding of IT service management and incident management principles.
• Demonstrated interest or experience in AI, data analytics or automation will be an advantage.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with technical and non-technical users.
• High level of accuracy, integrity and accountability.

Core Competencies

The successful candidate will demonstrate:

• Build Relationships – communicates effectively and builds trust with colleagues and business users.
• Learn and Develop – continuously develops technical and professional capability.
• Partner and Collaborate – works effectively across ICT, business teams and external partners.
• Deliver Results – focuses on timely, high-quality resolution of business system issues.
• Be Accountable – demonstrates sound judgement, integrity and responsible stewardship.
• Improve and Innovate – identifies better ways of working and embraces technology and innovation.
• Embrace Change – adapts positively to new systems, technologies and ways of working.
• Be Safe and Resilient – demonstrates resilience and promotes personal and team wellbeing.

Working Environment

• Primarily office-based with interaction across business and ICT teams.
• Occasional travel may be required to support system implementations, testing, user support or other ICT activities.
• Flexibility may be required during critical system processing, deployments or incident resolution.

Application Instructions

• The care and protection of children and vulnerable adults is our top priority. We take our responsibility to protect those we work with seriously. We have extensive Child and Adult Safeguarding policies and protocols in place to safeguard children and the communities we serve. We condemn all forms of exploitation or abuse of children or adults and have a zero-tolerance policy for incidents of violence, especially against children.
• All candidates must be professing and practicing Christians whose conduct and depth of character are governed by personal Christian convictions. Interested and suitably qualified individuals should forward their applications, attaching copies of their academic and professional certificates, detailed CV indicating work experience, daytime contact, and addresses of 3 professionally relevant referees to reach on or before Saturday 29th August, 2026.
• VisionFund Kenya is a registered Data processor and controller, by submitting your application you consent to using your Data for recruitment purposes. • VisionFund Kenya is an Equal Opportunity Employer. We do not require payment during the recruitment process.

Applicant Types Accepted:

Local Applicants Only