Customer Success Manager
About this role
We’re looking for a Customer Success Manager to lead relationships with strategic customers and ensure they achieve value and growth with the WorkSpan platform. You’ll play a key role in shaping the customer experience, driving adoption, and expanding business impact across complex partner ecosystems.
Your Responsibilities:
- Serve as the primary point of contact for a portfolio of high-value customers
- Lead business reviews, success planning, and stakeholder engagement
- Drive product adoption and help customers operationalize ecosystem workflows
- Collaborate cross-functionally to address customer needs and opportunities
- Identify and pursue upsell opportunities in partnership with Sales
- Act as the voice of the customer internally, influencing product direction
- Develop and share best practices, frameworks, and playbooks
Your Qualifications:
- 6+ years in Customer Success or strategic account management roles in B2B SaaS
- Proven track record of driving retention, growth, and customer satisfaction
- Experience working with large enterprise customers and multiple stakeholders
- Strong communication, presentation, and relationship-building skills
- Ability to analyze data to guide decisions and demonstrate value
- Understanding of partner ecosystems, co-selling, or CRM workflows is a plus
Company at a glance
WorkSpan is the #1 co-sell management network that empowers companies to turbocharge and scale their co-sell revenue growth. Partnership and Sales teams use WorkSpan’s secure SaaS solution to collaborate with partners on deals, exchange co-sell referrals from inside their CRM, manage shared pipeline, and track performance on a live dashboard.
As the industry’s leader in Ecosystem Business Management, we power the top 10 business ecosystems in the technology and communications industry today, managing over $50 billion in joint pipeline, 6x faster speed to market for joint solutions, and 2x partner manager productivity. Customers include Microsoft, Cisco, SAP, VMware, HPE, Accenture, Ericsson, Citrix, Red Hat, and others.
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