Lead
About this role
Job Posting: Wingstop Shift Lead – Leading Flavor & Team Success
Position: Shift Lead
Company: Sizzling Platter LLC
Location: Rosedale , Maryland
Job Type: Full-Time / Part-Time
About Us
Wingstop is more than a restaurant — it is a full-on flavor experience.
Since 1994, we have been serving fresh, made-to-order wings that keep guests coming back. Our mission is simple: serve the world flavor through great food and unforgettable service.
At Wingstop, every role matters. As a Shift Lead, you will play a critical role in guiding the team, supporting operations, and ensuring every guest leaves satisfied.
Position Summary
The Shift Lead supports daily restaurant operations by supervising team members, ensuring operational standards are met, and delivering an exceptional guest experience. This role serves as a leader on duty and works closely with management to maintain performance, quality, and service standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
As a Shift Lead, you will:
- Lead and support Crew Members during shifts to ensure smooth operations
- Provide coaching, direction, and real-time feedback to team members
- Deliver excellent guest service and resolve guest concerns professionally
- Ensure food quality, accuracy, and presentation meet Wingstop standards
- Monitor and enforce food safety, sanitation, and cleanliness requirements
- Assist with opening and closing procedures, including cash handling and shift reporting
- Delegate tasks effectively to maintain efficiency during peak business periods
- Support training and onboarding of new team members
- Maintain a safe and organized work environment
- Step into Crew Member responsibilities as needed
Preferred Qualifications
- Previous restaurant or leadership experience preferred
- Strong communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Dependable, accountable, and team-oriented
- Flexible availability, including evenings, weekends, and holidays
Compensation
Pay Range: $15 per hour – $16.50 per hour
Actual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.
This position is eligible for applicable minimum wage laws, and compensation will comply with all federal, state, and local wage requirements.
Benefits
Eligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid time off (where applicable under state/local law)
- Professional Development Program
Physical Requirements
This position requires the ability to perform the following, with or without reasonable accommodation:
- Stand and walk for extended periods
- Lift and carry up to 50 pounds
- Bend, reach, stoop, and kneel frequently
- Perform repetitive motions (including hand and wrist movements)
- Work in a fast-paced, high-temperature kitchen environment
Work Environment
This role operates in a restaurant environment with exposure to heat, noise, and kitchen equipment. Team members are expected to follow all safety procedures and use appropriate protective equipment.
Equal Employment Opportunity
Sizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
Additional Information
This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.
Employment is at-will where permitted by law.
Company at a glance
Sure, we’re The Wing Experts, but it’s our flavor that defines us. You taste it in our 12 signature sauces, you see it through our bold TV commercials, and you feel it when you walk through our doors. It’s what we like to call a flavor experience, and since the opening of our first restaurant in 1994 in Garland, Texas, it’s been our mission to Serve the World Flavor.
Fast forward over 30 years and we’ve done just that. With more than 3000 locations globally, we’ve established ourselves as one of the fastest growing restaurant brands in the industry.
Our fresh wings satisfy your hunger in a way nothing else can, and we’d like to think our workplace is just as unique as our made-from-scratch ranch dressing. We’ve got the opportunity you’ve been craving whether you’re looking for something at our restaurant support center in Dallas, or in the field supporting our team members in-restaurant. For people who demand flavor in everything from their food to their career, Wingstop is the answer.
We’re a brand that can’t be duplicated, with a momentum that can’t be slowed – let us show you what Team Wing is all about! Visit www.wingstop.com/careers for more information and follow our page to stay updated with all things Wingstop.
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid time off
- Professional Development Program
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