Cashier
About this role
As a Cashier at Wingstop, you are responsible for delivering fast, friendly, and excellent customer service during the order-taking process, whether by phone or in person. He/she/they will have to be quick and efficient in communicating with team members in both the front of house and back of house to make sure our guests are satisfied and have received their orders on time.
- Experience using a computer and register (POS) system preferred
- Food Handler Certification is required.
- Strong cash handling skills.
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
- Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.
Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
- Greet all guests in a friendly and welcoming manner whether by phone or in person.
- Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
- Be knowledgeable on menu offerings, sauce descriptions, and promotions to better assist guests in making order recommendations and answering questions.
- Monitor that all orders are ready within the quoted guest order readiness times.
- Verify the accuracy and presentation of all guest orders before delivery to guests to ensure the highest level of guest satisfaction.
- Strong cash handling skills to accurately process cash, credit card and gift card transactions, and balance of register at end of shift.
- Assist in maintaining a clean workplace; keep the Front of House (FOH) clean and stocked; including restrooms. Restocking products during periods of downtime or as directed.
- Practice safe food handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
- Maintain a professional and presentable appearance according to the company's Uniform Standards
- Receive and handle complaints from guests and guide the manager on duty if a problem requires escalation.
- Leave guests with a long-lasting and positive impression of their WINGSTOP experience.
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Cashier and restaurant experience a plus
- Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
- Ability to stand for long periods of time and work in a fast-paced environment.
- Medical/Rx, dental, and vision insurance packages for full-time employees.
- Life Insurance-$25k company provided with the election of health benefits.
- 401k- 4% match, 100%, at 90-days
- PTO
Company at a glance
Sure, we’re The Wing Experts, but it’s our flavor that defines us. You taste it in our 12 signature sauces, you see it through our bold TV commercials, and you feel it when you walk through our doors. It’s what we like to call a flavor experience, and since the opening of our first restaurant in 1994 in Garland, Texas, it’s been our mission to Serve the World Flavor.
Fast forward over 30 years and we’ve done just that. With more than 3000 locations globally, we’ve established ourselves as one of the fastest growing restaurant brands in the industry.
Our fresh wings satisfy your hunger in a way nothing else can, and we’d like to think our workplace is just as unique as our made-from-scratch ranch dressing. We’ve got the opportunity you’ve been craving whether you’re looking for something at our restaurant support center in Dallas, or in the field supporting our team members in-restaurant. For people who demand flavor in everything from their food to their career, Wingstop is the answer.
We’re a brand that can’t be duplicated, with a momentum that can’t be slowed – let us show you what Team Wing is all about! Visit www.wingstop.com/careers for more information and follow our page to stay updated with all things Wingstop.
Top Benefits
- Medical insurance
- Rx insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401k
- Paid time off
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