Cashier
About this role
PURPOSE OF THE ROLE
A Restaurant cashier has the greatest perceived responsibility – direct guest contact. The cashier is
responsible for greeting every guest when they arrive within 3-5 seconds, answering the phone, taking
accurate orders, and delivering completed orders to the guest – all with a great attitude and a smile.
Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the
World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in
a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of
the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure
that we provide a quality product to all guests with quick and friendly service. Immediately notify the
Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive
attitude.
Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the
Manager of all safety, sanitation or employee issues. Must have a proven ability to work well under
pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to
assist all other positions when necessary.
Process Compliance: Ensure the safe handling procedures are followed at all times. Must have up-todate knowledge of all product and procedural changes. Responsible for opening and/or closing the
restaurant. Follow the cash management process, and properly ring in all sales through the POS system.
Work to better the guest experience by asking for add-on sales that will complement their order. Verify if
the proper age requirements are met of all guests’ requests that involves alcoholic beverages. Keep the
interior and exterior of the restaurant clean and staged.
ESSENTIAL SKILLS
Guest service mentality; has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned
EDUCATION AND WORK EXPERIENCE REQUIREMENTS
High School diploma preferred
Some hospitality experience preferred
Maintains regular and predictable experience
Must be 18 years or older
Must have reliable transportation
Company at a glance
Sure, we’re The Wing Experts, but it’s our flavor that defines us. You taste it in our 12 signature sauces, you see it through our bold TV commercials, and you feel it when you walk through our doors. It’s what we like to call a flavor experience, and since the opening of our first restaurant in 1994 in Garland, Texas, it’s been our mission to Serve the World Flavor.
Fast forward over 30 years and we’ve done just that. With more than 3000 locations globally, we’ve established ourselves as one of the fastest growing restaurant brands in the industry.
Our fresh wings satisfy your hunger in a way nothing else can, and we’d like to think our workplace is just as unique as our made-from-scratch ranch dressing. We’ve got the opportunity you’ve been craving whether you’re looking for something at our restaurant support center in Dallas, or in the field supporting our team members in-restaurant. For people who demand flavor in everything from their food to their career, Wingstop is the answer.
We’re a brand that can’t be duplicated, with a momentum that can’t be slowed – let us show you what Team Wing is all about! Visit www.wingstop.com/careers for more information and follow our page to stay updated with all things Wingstop.
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