Pharmacy Tech-ACO Reporting

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose: 

A full-time Value Based Care Pharmacy Technician to systematically close care gaps and address patient-specific barriers to adherence. 

Essential Duties/Responsibilities:

1. Adherence Barrier Mitigation: Proactively manage adherence reports for MAC, MAH, and MAD. Identify reasons for non-compliance (e.g., "silent" barriers like overdue appointments, lab requirements, expired refills, or clinical contraindications). 

2. Refill & Continuity Management: Coordinate the refill process by identifying patients who have not picked up medications. Facilitate "bridge" supplies, update discontinued orders, and ensure patients have visits and labs scheduled to maintain therapy. 

3. Financial & Resource Navigation: Address cost barriers by referring patients to our Patient Assistance Department, suggesting therapeutic generic alternatives, or navigating insurance coverage issues using our Prior Authorization Department. 

4. Clinical Escalation: Partner with the on-call Clinical Pharmacist or provider as necessary for complex cases involving side effects, allergies, or therapy optimizations. 

5. Systemic Improvement: Analyze monthly data to identify company-wide "patterns that increase the risk for non-adherence." Report findings to the Department Manager and assist in developing education or reporting tools to address these long-term barriers. 

KNOWLEDGE, SKILLS, AND ABILITIES:

● Software Proficiency: Established fluency in NextGen allows the pharmacy technician to navigate charts and send refills without a 3–6 month learning curve. 

● Organizational Knowledge: They already understand our clinical workflows, refill protocol requirements, provider preferences, and internal communication protocols. 

● Retail Experience: A CPhT with 3+ years of experience in a retail setting is preferred, with hands-on experience resolving barriers (e.g. adjudication, out-of-stock, preferred manufacturers). 
 • Ability to work independently and take initiative in addressing concerns and issues.
 

QUALIFICATIONS:

Certified Pharmacy Technician

Nexgen-EHR experience

3+ years of pharmacy retail experience

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Physical Demand	Required?	Frequency
Standing		Occasionally
Sitting		Continuously
Walking		Occasionally
Kneeling/Crouching		Rarely
Lifting		Rarely

I understand by signing this job description I am agreeing to all duties and responsibilities explained here. If I need assistance or accommodations, I understand it is my responsibility to notify Human Resources. 

 

 

Competencies

 

General