Cafe - Barista
About this role
As a Barista at Smith’s Family Kitchen you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.
Smith’s Family Kitchen offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Smith’s Family Kitchen prides itself on supporting the local community and giving back to its customers with a wealth of offers.
What being a Barista is all about?
- Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
- Deliver ‘best in town’ standards through presentation standards, availability
- Have great product knowledge to sell and recommend our products and services to your customers.
- Proactively engage with customers to understand their needs and make recommendations
- Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.
What our Stores would love to see.
- A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
- Good communication skills and Listening skills to understand then customers needs
- Great organisation skills plus strong attention to detail
- Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities
How we reward our teams:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),
we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
Company at a glance
WHSmith is a leading, global travel retailer. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life.
Today, we have more than 1200 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations and hospitals.
Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets.
At the heart of our business are our people and our customers. As a diverse group of over 9,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.
Top Benefits
- Pension scheme
- 6.6 weeks holiday including bank holidays
- Employee discounts up to 50%
- Retail partner deals
- Employee Assistance Programme
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