Customer Service Advisor (9 Month FTC)
About this role
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented, and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Please note this is not a fully remote position.
You will be based in our Leicester office on Grove Park Monday to Friday working 08:00-17.00. You will be scheduled to work 1 weekend day in 3 on a rotational basis. Weekend working is from home; therefore, a reliable internet connection is required.
Who you are:
A White Stuff Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.
You will have the following knowledge and experience:
· Experience of communicating with customers effectively via the Telephone and digital channels.
· An understanding of social media in a customer service environment.
· Excellent communication and interpersonal skills.
· Exceptional attention to detail.
· Cheerful disposition with a flexible and positive approach to work and others.
· To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.
Primary objective of the job:
· Responsible for providing amazing customer service to our customers via the telephone and digital channels.
What we will offer you:
· Up to 33 days holiday per annum
· 50% Staff Discount
· 2 Charity Days Per Year
· 2 Duvet Days Per Year
· Relaxed and friendly working environment
· Vibrant team atmosphere
· Free parking onsite
· Great transport links
· Ongoing training and development
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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Company at a glance
White Stuff is a lifestyle brand for independent spirits with individual style. We specialise in high quality unique, thoughtfully designed clothing and accessories for women and men. All made with a focus on distinctive details, amazing fit, and certified sustainable materials.
White Stuff started life in 1985. Our ski-loving founders, George and Sean, had the idea of selling T-shirts to fund their stays in the French Alps (the "white stuff" is snow in case you were wondering). Our style has evolved over the years, but the ethos behind it endures. We're obsessed with the little things. The things that make life interesting. Like unexpected textures and unique embroidery. Hidden details like contrast stitching and secret pops of colour.
We design all our prints in-house. We love natural materials like cotton, wool and linen (especially when they're responsibly sourced). And we think it's good to stand out from the crowd. Because life would be very dull if we all looked the same.
We're committed to being a responsible business, you can read our latest sustainability update here: https://www.whitestuff.com/other-stuff/sustainability
We currently have 120 shops and 71 concessions, including in John Lewis and Marks & Spencer.
Top Benefits
- Up to 33 days holiday per annum
- 50% Staff discount
- 2 Charity days per year
- 2 Duvet days per year
- Relaxed and friendly working environment
- Vibrant team atmosphere
- Free parking onsite
- Great transport links
- Ongoing training and development
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