Member CARE Representative
About this role
Welcome! We are excited that you are interested in a career with WeStreet Credit Union. Our credit union is rich in history, loyal membership, and community presence. Behind the scenes, we’re an impactful alliance of sound business practices, visionaries, innovation, and sustainability. We are eager to be partners with upwardly mobile individuals willing to exercise our core values, demonstrate initiative, and further personal and professional goals.
Our Member CARE Representatives (Call Center Agents) will be enthusiastic, member-focused, passionate, and caring. They will be more to the credit union than the voice of our call center - they will be the heart and soul of our member service experience, the essence of what makes us unique. If you're ready to use your professional demeanor, courteous approach, and excellent communication skills to deliver a superior experience for every member you engage with, we invite you to thrive within our CARE center environment.
Candidates looking to interview for this role should be ready to talk about:
- People skills
- Professionalism
- Communication skills, Hablan espanol? Muy bueno!
- Solution and resolution skills
- Desire to learn and grow
- Willingness to exercise exceptional discernment skills
- Readiness to champion their role and have a good time doing it!
Company at a glance
For more than 75 years, WeStreet has worked alongside Tulsa and surrounding communities, partnering with individuals, businesses, and local charities to help serve and enrich the lives of others.
WeStreet is inviting and accepting, positive and warm, just like our culture. WeStreet is a place where employees feel like they belong and are celebrated. When people become an employee of WeStreet, they become a part of our family. Our employees give WeStreet its identity. From service to security, they are what makes WeStreet feel like home. That’s why we’re committed to providing competitive compensation, excellent leadership, and outstanding educational opportunities for employees.
We take care of our employees because they take care of our members. Engaged, motivated, and well-trained employees are the key to our member-focused culture. WeStreet employees take a “service, not sales” approach to our products because they want to help our members live their best financial lives — instead of focusing on our own profits or making commissions.
Learn more at https://westreet.org/about/
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