Virtual Personal Banking Advisor
About this role
Create your best future and join Westpac Group as a Virtual Personal Banking Advisor.
What’s the role?
There are multiple Full-time, Permanent roles onsite in Kogarah commencing 18th September 2026 & 25th September 2026.
Provide outstanding customer service by assisting Westpac customers with their banking needs in a fast-paced inbound contact centre environment. Efficiently resolve inquiries, identify opportunities to promote relevant products and services, and contribute to a seamless and positive customer experience.
What do I need?
Your journey will begin on 18th September 2026 or 25th September 2026 as a Virtual personal Banking Advisor; you’ll be the friendly voice guiding our customers through their banking journey. You’ll handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.
We're searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically, we're looking for individuals who possess:
- At least 12 months of customer service experience (any industry)
- Thrive in a corporate and professional working environment
- Ability to thrive in a high-paced, KPI-driven environment
- Genuine interest in Banking and Financial Services
- Availability to work on a 40-hour rotating roster, covering shifts between Monday – Friday 8 am – 8 pm AEST
- Hybrid work model after your first 6 months
The office operates across 5 days, Monday to Friday with rotating shifts scheduled between 8 AM and 8 PM AEST - Weekend shift MAY be available (9am - 6pm AEST)
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
Company at a glance
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority.
We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group.
We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.
Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
Top Benefits
- Banking product offers
- Brand discounts
- Employee mortgage rates
- Flexible work arrangements
- Culture leave
- Lifestyle leave
- Wellbeing leave
- Learning and development opportunities
- Volunteering initiatives
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