Team Member, Consumer Lending Verification

• Contact Centre role
• Max term full time opportunity 
• Exciting opportunity to deliver exceptional support for lending customers 

How will I help? 

We have multiple opportunities for Team Members to join our Consumer Lending Verification team, based at Kogarah. In your new role you will provide our customers with an exceptional customer experience whilst fulfilling their requests. Your responsibilities will primarily include taking inbound calls from customers, completing customer requests, and working with stakeholders across the group to achieve seamless outcomes for our customers.  

This position will be based at our Kogarah office, with set shift times, and requires you to be available to work an eight-hour shift between 8:30am – 5:30pm, Monday – Friday. You will be office-based during the initial training period, with the opportunity to then transition to a hybrid arrangement. 

Please note these are max- term opportunities (until 01/10/2027) within our St George Business

What’s in it for me? 

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. 

What do I need?  

• Ideally previous experience in a customer service, contact centre, banking, financial services or high-volume operational environment is beneficial but not essential. 
• Strong customer focus with the ability to deliver a professional, helpful and efficient experience on every interaction. 
• Comfortable working in an inbound call environment and managing a variety of customer enquiries. 
• Ability to work through customer requests accurately, efficiently and in line with business processes. 
• Understanding of privacy, risk and compliance obligations, or a willingness to learn. 
• Ability to quickly learn new systems, processes and banking products. 
• Strong problem-solving skills and the ability to take ownership to achieve the right customer outcome. 
• Resilience, adaptability and a positive attitude when working in a fast-paced team environment.  
• Strong problem-solving skills and the ability to take ownership to achieve the right customer outcome. 

What’s it like to work there?   

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.  

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.  

We’ll empower you to shape your career path. Through personalized upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. 

Hear from some of our people and their experiences working with us. 

How do I apply? 

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.