Digital Advocate, NSW/ACT
About this role
- Two full-time opportunities
- NSW Metro location with flexibility for community and external engagements
- Empower customers through digital education and community outreach
What's the role?
As a Digital Advocate, you'll help customers build confidence in digital banking by delivering engaging, hands-on learning experiences both in branch and throughout the community. You'll work with customers who may be less digitally confident, helping them safely navigate everyday banking technology through workshops, seminars and personalised support.
This role goes beyond traditional branch support. You'll represent the bank at community events, partner with local organisations, and help create educational programs that make digital banking simple, accessible and inclusive for everyone
What do I need?
We're looking for someone who is passionate about helping people learn, enjoys engaging with diverse communities and can make technology easy to understand.
Key qualities include:
- Strong communication and presentation skills
- Experience in customer education, training, coaching or community engagement
- Confidence facilitating workshops and group learning sessions
- Strong digital literacy and the ability to explain technology in simple terms
- A customer-first mindset with patience and empathy
- Ability to build relationships with community groups and local organisations
- Creative thinking and a passion for developing engaging learning experiences
- Adaptability and willingness to work across branches and community locations
Why join us?
This is an opportunity to make a genuine difference in customers' lives by helping them develop the skills and confidence needed to thrive in an increasingly digital world. You'll play a key role in driving financial inclusion while working with both branch teams and local communities.
Benefits of the role include:
- The opportunity to positively impact customer confidence and financial wellbeing
- A varied role combining customer engagement, education and community outreach
- The chance to build strong community partnerships and networks
- Professional development in facilitation, training and digital capability
- A collaborative environment focused on inclusion and customer outcome
Create Your Future Today
To get started, simply click on the APPLY or APPLY NOW button.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.
Company at a glance
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority.
We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group.
We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.
Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
Top Benefits
- Professional development
- Collaborative environment
- Inclusion and diversity initiatives
- Financial wellbeing support
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?