Branch Lending Specialist
About this role
What’s the role?
As a Branch Lending Specialist, you will assist Westpac customers with their dream of owning their own home. You’ll be one of the friendly faces of our branch in Malvern, for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!).
Using your solid understanding of mortgage products and services and the local market, you’ll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today – and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.
What do I need?
Experience with lending is essential for your success. Representing the Westpac brand - you’ll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation – and maintaining that quality.
- Proven experience working in a customer-facing organisation, particularly in lending.
- Solid people skills to make customers feel confident and well-supported.
- Consistently exceed customer expectations through exceptional service.
- Strong business development skills and the ability to network effectively within the community.
Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.
We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here.
Company at a glance
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID' biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority.
We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group.
We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.
Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
Top Benefits
- Banking product discounts
- Employee-only mortgage rates
- Flexible work arrangements
- Culture leave
- Lifestyle leave
- Wellbeing leave
- Learning and development opportunities
- Volunteering initiatives
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