2nd Shift Front Desk Supervisor
About this role
Embassy Suites by Hilton Cleveland Rockside is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!
Job Description
Job Summary:
The primary duties of the Front Desk Supervisor are to accommodate guests during their stay in an attentive, courteous, and friendly manner, and assist and guide the front office staff in daily duties and long-term goals. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Job Responsibilities:
- Evaluate employee performance and provide feedback to improve productivity and guest service.
- Monitor occupancy rates and forecasts.
- Work closely with other operational managers and supervisors to ensure efficient hotel operations.
- Assist and guide the front office staff through their daily duties and responsibilities.
- Train new employees as designated and outlined in the Front Office Training Guide.
- Maintain the highest level of customer service.
- Maintain a positive work environment.
- Responsible for the day-to-day operation of the Front Desk and Guest Services.
- Performs other duties as required.
Required Skills/Abilities:
- Previous knowledge of hospitality and hotel operational functions.
- Front desk experience required.
- Ability to problem-solve under stressful situations.
- Refined verbal and written communication skills.
- Professional appearance and demeanour.
Physical Requirements:
- Ability to stand during the entire shift
- Long hours are sometimes required
Benefits include:
- Medical
- Dental
- Vision
- Paid Sick Time
- Paid Vacation
- Paid Holidays
- Birthday Pay
- Life Insurance
- 401-K
- Room discounts
- Fast-paced work environment
- Travel Perks & Benefits
- Recognition & Rewards
- Growth Opportunities
EOE/M/F/Vet Disabilities
Company at a glance
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa.
Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
Top Benefits
- Medical
- Dental
- Vision
- Paid Sick Time
- Paid Vacation
- Paid Holidays
- Birthday Pay
- Life Insurance
- 401-K
- Room Discounts
- Travel Perks & Benefits
- Recognition & Rewards
- Growth Opportunities
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