Temporary Ticketing Assistant (Part-time)
About this role
The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.
You will be responsible for:
- selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;
- fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;
- capturing patron data wherever possible, in strict observance of regulatory directives;
- executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;
- maintaining open lines of communication with colleagues on all issues relating to ticket sales and customer service; and
- handling ad-hoc tasks as assigned.
You should:
- possess secondary school qualification or above;
- preferably have 1 year of relevant experience in a cash-handling or customer-focused environment;
- be patient and polite under pressure particularly during busy periods;
- be a confident and effective communicator, with a good telephone manner;
- be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required;
- be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage; and
- provide at least 2 days’ availability to work per week.
For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.
Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.
All related information will be kept up to 24 months and all personal data will be destroyed afterwards.
For more information, please visit https://www.westk.hk or contact:
Katie Chan /+852 22000326
Company at a glance
Stretching across 40 hectares of reclaimed land, WestK is one of the largest cultural projects in the world, blending art, education and open space.
Its vision is to create a vibrant cultural quarter for Hong Kong where the local arts scene can interact, develop and collaborate. Providing 23 hectares of public open space with two kilometres of vibrant harbour-front promenade it will also include a variety of arts and cultural facilities that will produce and host world-class exhibitions, performances and arts and cultural events.
A Development Plan for the District, based on well-received Foster + Partner’s Conceptual Plan, was approved by the Chief Executive-in-Council in January 2013. Overlooking the magnificent Victoria Harbour, the District will begin to take shape over the next decade.
By developing this sizable project in phases we can start to bring the district to life. The Xiqu Centre, Freespace, Art Park, M+, Hong Kong Palace Museum and Lyric Theatre Complex, will be developed as a first batch of facilities aiming for opening to the public.
Although the whole project will take time to complete, we are already busy organising a wide range of cultural activities on site. Visit our website for details of upcoming events. Meanwhile, we welcome you to enjoy the beautiful views of Victoria Harbour by riding a bike or walking along the promenade.
About the Authority
The West Kowloon Cultural District Authority is a statutory body responsible for developing the West Kowloon Cultural District. Led by the Board and an executive team comprising experts from different sectors, our vision is to build a vibrant cultural quarter for the city, dedicated to bringing together local and international artists and audiences to be inspired and to celebrate the arts.
WestK and WestK logos are trademarks of West Kowloon Cultural District Authority.
©2024 West Kowloon Cultural District Authority. All Rights Reserved.
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