Core Processing Associate
About this role
ABOUT WESTERN STATES
Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.
By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.
Safety
• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
Customer Care Commitments
• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust – Take ownership, act with urgency, and follow through on commitments.
• Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.
ESSENTIAL FUNCTIONS:
• Loads and unloads incoming and outgoing cores.
• Inspects worn cores using the Caterpillar specified Core Acceptance Criteria (CAC), while following policies, procedures, and guidelines.
• Creates core credit (CCR) requests in AX. Monitors daily via Caterpillar interface (CMIS2) to ensure accuracy. Makes corrections as needed.
• Packages, assigns case numbers, and ships worn cores to Caterpillar.
• Creates sales orders to customers for returned worn cores and/or rebills on core variances.
• Audits and updates records daily to ensure receipt of worn core by Caterpillar, accurate credits are issued to WSECO, and to reconcile any financial variance.
• Processes warranty shipments properly to meet proper timelines. . Contacts TEPS for warranty claims.
• Manages inventory and disposal of warranty cores according to established guidelines while adhering to good housekeeping and Contamination Control Standards.
• Communicates with all departments and branch locations in regards to outstanding worn cores, variances, etc.
• Acts as back-up Warehouse Associate in all functions and duties.
• Performs daily safety inspections and maintains safety logs of mobile equipment.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States while adhering to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Perform other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
• Ability to operate a jib crane.
• Ability to identify non-Caterpillar cores.
• Ability to properly inspect lifting straps and chains.
• Knowledge of machine parts nomenclatures.
• Ability to develop and maintain effective working relationships with others.
• Ability to operate a forklift and obtain forklift operators certification.
• Ability to learn and use Microsoft Dynamics AX and CMIS2.
• Ability to effectively use Microsoft Office Products.
• Ability to work overtime and on call.
EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).
• Minimum 2 years’ experience at a Western States warehouse or 4 years non-CAT warehouse experience required (4 or more years’ experience in Western States Parts or Service preferred).
• Proof of driver’s license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
• Able to lift up to 60 lbs. in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
This role is designated as safety-sensitive.
Company at a glance
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington. Winner of numerous national honors, we achieved Caterpillar’s Gold Level Dealer Excellence multiple times.
Stability, financial strength, fast response to market needs and a focus on customer support have made Western States Cat a nationally respected company. Our roots began in the 1930’s as Western Equipment, selling machinery, tools and general supplies to contractors in the Northwest and Intermountain regions. In 1956, Western Equipment became the authorized Caterpillar dealer for southern Idaho and eastern Wyoming. Growth came rapidly, and in 1985 Western Equipment combined with a sister dealership covering northern Idaho and eastern Washington to form a single company. The new name, Western States Equipment Company, more accurately described the growing service territory. Western States Equipment has a proud history of acquisition and growth. What began as four service branches has grown into a much larger, award-winning organization. The company now covers an area over 191,000 miles with 17 general line and truck engine branches, and 15 Cat® Rental Stores.
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