Internal Account Manager
About this role
Internal Account Manager - Security Solutions
Auckland based | Wesco Anixter New Zealand
About the Role
Responsibilities
- Account Management: Manage and grow an assigned portfolio of customer accounts, delivering exceptional service and support.
- Sales & Business Development: Achieve sales and gross profit targets, identify growth opportunities, and drive revenue within existing customer accounts.
- Customer Support & Engagement: Provide timely assistance to customers and External Account Managers while keeping customers informed of new products, promotions, project updates, quotations, and training opportunities.
- CRM & Pipeline Management: Maintain accurate CRM records, quotations, sales activities, and pipeline updates.
- Stakeholder Collaboration: Work with customers, vendors, and internal teams to coordinate product demonstrations, training, and solution support.
- Order & Channel Management: Process customer orders and enquiries while developing and maintaining reseller channel relationships.
- Market & Product Support: Monitor competitor activity, market trends, and customer insights, and assist with product lifecycle management, including discontinued product clearance.
- Training & Industry Engagement: Participate in product training and attend customer events, trade shows, and industry expos, following up on opportunities generated.
- Additional Duties: Perform other duties reasonably required to support business operations.
About You
- Strong phone presence with the ability to build relationships and sell.
- Excellent written and verbal communication skills.
- Previous experience in a fast-paced customer service, internal sales, or account management environment.
- Technical aptitude with a willingness to learn products, system design, and customer solutions
- Strong organisational and administrative skills with attention to detail.
What we offer:
- Opportunities for career growth and stability with a Fortune 500 company
- Competitive salary package and commission plan
- Employee Assistance & Referral Programs
- A collaborative, diverse work environment
- Great office culture with a close-knit team
About Wesco Anixter
We build, connect, power, and protect the world.
Wesco Anixter is the international go-to-market brand of Wesco, bringing together the scale and resources of a global organisation with strong local expertise and customer relationships.
Formerly known as Atlas Gentech, our New Zealand business has been a trusted supplier of security, data, and communications solutions for more than 30 years. With branches in Auckland, Wellington, and Christchurch, and a nationwide team of 60 employees, we provide industry-leading products, technical expertise, and value-added services across security, networking, communications, and infrastructure solutions.
As part of Wesco, a global leader in business-to-business distribution, you'll be joining a company committed to innovation, customer success, and helping our people build rewarding careers.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Company at a glance
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With millions of products and locations in more than 50 countries, Wesco is your partner in progress.
Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company.
Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2023 net sales of $22.4 billion.
Top Benefits
- Career growth opportunities
- Competitive salary package
- Commission plan
- Employee assistance program
- Referral program
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