Customer Success Agent

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Position Title: Customer Success Agent (Temporary)

Location: Stockholm, Sweden

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

THE ROLE

As a Customer Success Agent, you'll play a key role in ensuring a seamless experience for our customers by managing the end-to-end order process, including order entry, delivery coordination, invoicing, and administration. You'll support a diverse customer portfolio ranging from salons and wholesalers to retailers, e-commerce partners, and educational institutions.

You'll work closely with Account Managers and act as a trusted point of contact for customers, helping them resolve questions and challenges via phone and email while ensuring a consistently high level of satisfaction.

In this highly collaborative role, you'll partner with colleagues across Customer Success, Sales, Logistics, and Finance to deliver best-in-class service and execute successful promotions and product launches.

KEY RESPONSIBILITIES

• Manage customer orders from placement through delivery and invoicing.
• Coordinate promotional activities and support new product launches.
• Handle customer inquiries and resolve issues efficiently via phone and email.
• Build strong relationships with customers and internal stakeholders.
• Collaborate with Sales, Logistics, and Finance teams to ensure smooth operations.
• Contribute to continuous improvement and service excellence initiatives.

QUALIFICATIONS

Essential:

• Passion for customer service and delivering exceptional customer experiences.
• Comfortable making decisions and taking ownership when situations require it.
• Strong interpersonal and communication skills with a proven ability to build positive professional relationships.
• Able to manage priorities, work under pressure, and deliver on commitments.
• Accurate, detail-oriented, and comfortable working with multiple systems.
• Fluent in Swedish, both written and spoken.

Desired:

• Danish or Finnish knowledge will be considered a plus

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo