Customer Experience Specialist I

Job DetailsLevel: ExperiencedJob Location: Corporate - Houston, TX 77094Position Type: Full TimeEducation Level: High School Diploma/GEDSalary Range: $21.00 - $25.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalWelcome to Waste Resource Management (WRM)

At Waste Resource Management (WRM), we go beyond operating trucks —we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation.

Join a Company That Values You

At WRM and affiliated companies, your work matters—for the environment, our clients, and your career. If you’re ready for a company that pays well, offers a competitive benefits package, operates safely, and supports your growth, we want to hear from you.

Job Overview

The Customer Experience Specialist I provides front line, office based customer support by responding to customer inquiries, supporting sales order entry, coordinating billing activities, and assisting with service scheduling. This role focuses on transactional accuracy, customer communication, and internal coordination while escalating complex issues as appropriate.

Why join WRM and affiliated companies?

Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage, along with 401(k) with 5% company match
Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services
Paid Time Off: Generous PTO policy accrues from day 1, with floating and company-paid holidays.
Additional Perks: Company-paid life and disability insurance, employee assistance program, and more
Supportive Leadership: Leadership that values safety, professionalism and growth

Essential Job Functions

Responds to customer inquiries and maintains positive customer relationships
Answers incoming phone calls and supports creation of new sales orders
Reviews invoices for accuracy prior to submission
Operates electronic billing systems and customer databases
Provides invoices to customers through the online portal
Generates monthly purchase orders for brokered accounts
Coordinates with dispatch to schedule services for brokered accounts
Communicates with internal teams to support billing accuracy and service delivery
Sorts and files correspondence related to end of month billing
Assists with marketing projects and customer outreach programs
Performs special projects and other duties as assigned

Qualifications

High school diploma or equivalent required
0–2 years of customer service, billing, or administrative experience preferred
Proficiency with Microsoft Office and willingness to learn billing systems
Strong communication and organizational skills
Attention to detail and ability to manage multiple priorities
Sage 100 and MAS 90 experience a plus.
Knowledge of Accounts Receivable and general accounting procedures.
Able to handle large amounts of paperwork.
Excellent interpersonal skills.
Proficiency in troubleshooting and problem solving.
Ability to work independently and in a team environment.
Strong organizational skills and effectively prioritize multiple tasks.

Equal Employment

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.
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