Account Manager I (61301)
About this role
Job DetailsJob Location: Marceline - Marceline, MO 64658Job Category: SalesJob Summary:
As an Account Manager I, you are responsible for managing and strengthening relationships with existing clients to ensure satisfaction, retention, and account growth. This role focuses on delivering exceptional service, identifying upselling opportunities, and partnering closely with Sales Representatives to help both existing and new clients achieve their business objectives.
Essential Functions
Serve as the primary liaison between the company and assigned clients.
Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.
Serve as a trusted advisor by delivering strategic insight, personalized service, and consistent follow-up.
Partner with Sales Representatives and customers to identify new revenue opportunities within existing accounts.
Facilitate cross-functional meetings to ensure project milestones are met and client expectations are exceeded.
Collaborate with Estimating to develop pricing proposals and budget forecasts tailed to client needs.
Track and report on account health, usage trends, and key performance indicators.
Maintain accurate and up-to-date client records within the CRM system.
Plan and coordinate annual client review meetings, including agenda setting, data compilation, and follow-up.
All other duties as assigned.
Knowledge, Skills and Abilities
Ability to remain organized and self-directed.
Ability to work both independently and collaboratively in a team environment.
Strong verbal and written communication skills, including excellent listening, negotiation, and presentation abilities.
Ability to communicate clearly and accurately with clients and internal stakeholders at all levels of the organization.
Excellent customer service skills with the ability to resolve client issues effectively.
Ability to manage multiple account management projects simultaneously while maintaining attention to detail.
Experience in delivering client-focused solutions tailored to customer needs.
Proficiency in CRM software (e.g., Salesforce), Microsoft Office, and other computer applications.
QualificationsMinimum Requirements
High School Diploma
Five years account management or sales experience in a fast-paced sales environment preferred
Print and/or publishing experience preferred
Walsworth is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, sex, disability, veteran status, sexual orientation, or gender identity.
Company at a glance
Established in 1937, Walsworth is a family-owned commercial printer that offers end-to-end print and digital solutions. We have extensive experience in printing yearbooks, book printing, catalog printing, magazine printing, digital editions and more.
Our print capabilities include sheetfed, sheetfed UV, web, digital and print on demand, among others. Our binding option, include options for case-bound, perfect-bound, perfect case bound, saddle stitch and coil-bound projects. Our dedicated team will ensure your project comes out looking exactly the way you want it to.
Walsworth is a top-five book printer, a top-five magazine and catalog printer, a top-three yearbook printer and the only family-owned printer of yearbooks. We are a full-service commercial printer large enough to offer comprehensive solutions including vast shipping, logistics and fulfillment, yet small enough to provide personalized service.
We have eight locations across the Midwest - Marceline, Brookfield and Fulton, Missouri; Overland Park, Kansas; Saint Joseph, Michigan and Eau Claire and Ripon, Wisconsin. If you are interested in learning more about Walsworth, please reach out to us.
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