CUSTOMER SUPPORT – VOICE PROCESS

Kolkata · On-site₹15k – ₹18k

About this role

HIRING |  HIRING | CUSTOMER SUPPORT – VOICE PROCESS 

 Location: Kolkata  [Work From Office]
 Experience: 1–3 Years Salary: ₹15,000–₹18,000/month
 Qualification: Any Degree
 Notice Period: Immediate Joiners Only
 Work Timings: 11:00 AM – 7:00 PM, Monday to Saturday
 Interview: Face-to-Face Only
 Gender: Female
 Industry: BPO / Customer Support

KEY RESPONSIBILITIES

• Handle inbound/outbound customer calls
• Resolve customer queries professionally
• Identify customer needs and provide suitable solutions
• Drive upselling and cross-selling opportunities
• Maintain customer satisfaction and service quality
• Follow process guidelines and achieve assigned targets


Requirements

 MUST-HAVE REQUIREMENTS

 1–3 years of experience in Voice Process / BPO
 Inbound or Outbound calling experience
 Upselling / Cross-selling experience is mandatory
 Excellent customer handling skills
 Strong communication skills
 English + Hindi + Bengali – all 3 languages mandatory
 Stable work history is required
 Domestic or International BPO experience accepted
 Immediate Joiners only
 Willing to work from office


Company at a glance

🌍 About Vrinda International

At Vrinda International, we guide individuals toward achieving their academic and career goals through education consulting and recruitment solutions.

Founded with a vision to make quality education and career opportunities accessible, we have grown into a multi-vertical consultancy offering study abroad, online education, and staffing services. Based in Chandigarh, we serve clients across Punjab, Haryana, Himachal Pradesh, and pan-India with transparent guidance and long-term value.

🎓 Our Services

💼 Recruitment

  • Domestic & International Hiring
  • IT & Non-IT Recruitment (Healthcare, Finance, Sales, etc.)
  • Bulk & Niche Hiring
  • Sub-Vendor & Staffing Partnerships
  • Candidate Screening & Shortlisting
  • Campus to Corporate Hiring

🌐 Education

  • Study Abroad Admissions (USA, UK, Canada, Australia, Europe, UAE)
  • Online Degree Counseling (UGC-approved UG & PG programs)
  • Pathway Programs (India + Abroad)
  • Visa Assistance & SOP Writing
  • Test Preparation (IELTS, PTE, Duolingo)

🚀 Why Choose Us

  • Expertise in Education + Recruitment
  • Strong database of students and candidates
  • Fast, quality-driven delivery
  • CRM-based process & dedicated team
  • Pan-India reach with global outlook

📈 Our Mission

To empower individuals with future-ready education and career opportunities—through learning, global exposure, and meaningful employment.

📍 Let’s Connect

Students, job seekers, employers, and partners—let’s collaborate and grow together.

Vrinda International – Guiding Dreams. Building Careers. Transforming Futures.

Founded2018
Team Size2-10 employees
WorkspaceOn-site
IndustryHuman Resources Services
Location
Kolkata, West Bengal, India

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Know someone who'd be great for this?