IT Helpdesk Technician
About this role
Key Responsibilities
- Tier 2 Support: Provide on-site troubleshooting for hardware, software, access, and connectivity issues.
- Service Desk: Log, track, and resolve incidents and service requests within Freshservice.
- Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365.
- Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security.
- Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper-V, VMware).
- Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding.
- Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations.
Requirements
- Experience: 2+ years of hands-on Tier 2 IT support experience.
- Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (NinjaOne), and Freshservice.
- Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper-V/VMware).
- Core Skills: Strong troubleshooting, communication, and customer service skills with a process-driven mindset.
- Mobility: Valid UK driving licence and willingness to travel up to 50%.
Qualifications
- GCSEs (or equivalent) in English and Maths
- Basic computer and networking knowledge
Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
We are a fair chance employer.
Company at a glance
The Vortex Companies deliver advanced trenchless technologies and turnkey services to cost effectively renew water, sewer and industrial infrastructure, providing a suite of services and products, including bypass pumping, lining and coating systems, repair materials, multipurpose cutters, pipe bursting and facility renewal. The company was built with the vision of providing a wide range of solutions under a single roof that is supported by highly experienced and trained personnel with decades of trenchless infrastructure renewal experience.
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