Service Center coordinator (Dutch/English/German)
About this role
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Are you the one that can take us on the future journey? Are you curious about how digitalization can improve customer satisfaction and service to our dealers?
Are you social in a friendly manner to take on our customer needs in a daily manner? Then you might be our new colleague.
Who are we?
Service Operations & Technology (SO&T) is part of Volvo Trucks Technology & Industrial Division (TTI).
We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands.
This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world.
We make sure all logistics services are delivered with world class operational excellence.
If you enjoy being in the center of the action then this may be the right position for you.
What you will do
As a Service Center Coordinator within Service Operations & Technology (SO&T) you will contribute to the transformation of our company, the transport industry and society at large.
- Coordinate and manage the process of urgent orders
- Discuss, coordinate and manage special orders and requirements
- Cooperate with internal and external stakeholders
- Give advice on logistical and commercial solutions or alternatives
- Continuously improve processes and ways of working which are beneficial for both our department and customers
- Translate data into actions, advise and drive improvements within the supply chain
Who are you?
- Customer oriented and service minded
- Good communication and networking skills
- Ability to structure and prioritize working tasks in an efficient manner
- Interested in digitalization and new technologies and tools to support process improvements (meriting experience in working with RPAs, AI ect)
- Data driven with interest in logistics and analysis (Excel, Office 365, Power BI proficiency)
- Be ready to challenge the as-is way of working
- Enjoy achieving results by working in a cross functional team and taking responsibility
- Work
ingwith problem solving in a structured way
- Be the voice of the customer in our big organization
- You communicate fluently in English, Dutch and German (French is an asset)
- University degree in logistics/supply chain or equivalent experience at the same knowledge level
What’s in it for you?
We offer
- A market conform salary
- Competitive salary with meal vouchers, transport costs and other benefits.
- Opportunity to grow within the company
- Good work life balance
- A semi-flexible working schedule
- A great office environment with the proper tools to fulfill your job
- A dynamic team with a great team spirit
- A job with multiple connections internally, within our sales organizations, towards our dealers and customers and transport companies
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.
Company at a glance
Volvo Construction Equipment (Volvo CE) is a global leader in construction solutions, delivering premium products and services that combine power and performance with a more sustainable way of working. We are a company driven by people and together we have a purpose: To build the world we want to live in. Founded in 1832 and with a distribution network across every major market, our many dedicated experts around the world are fulfilling our shared purpose through a focus on sustainability, electromobility and services. As well as our expanding range of electric machines and charging solutions, Volvo CE provides industry-leading haulers, loaders, excavators and much more, all built to suit the demands of our customers’ varied construction and infrastructure needs. Volvo CE benefits from being connected to the Volvo Group, which also offers trucks, buses, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.
Top Benefits
- Market conform salary
- Competitive salary
- Meal vouchers
- Transport costs
- Career growth opportunities
- Work-life balance
- Semi-flexible working schedule
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