Client Care Worker/Customer Care Worker
About this role
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
We are currently seeking qualified candidates for the following position:
Position: Customer Care Worker
The Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Worker performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.
The Schwartz Men’s Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing
Location: Wards Island, NY 10035
Minimum Qualifications:
- High school diploma or GED preferred plus one-year relevant experience.
- Clean and valid driver’s license preferred.
Customer Care Worker Principal Responsibilities:
- Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
- Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
- Accept new clients in electronic records database.
- Provide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries.
- Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
- Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
- Drive agency vehicles to transport clients and staff, as assigned.
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
And much more!
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!
Company at a glance
Volunteers of America-Greater New York is the largest affiliate of the national organization, with more than 80 programs and 1,300 staff in the metropolitan New York area, Westchester and Nassau Counties, and Northern New Jersey. We are one of the largest providers of supportive housing and social services in the area, and we are the founder of Operation Backpack®, which provides new, full backpacks to students experiencing homelessness in New York City.
We serve tens of thousands of men, women, and children in need every year including veterans struggling to find their footing, families who are homeless or escaping domestic violence, children with developmental delays, and older adults.
Top Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
- Paid Birthday Holiday
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?