Working Student - Customer Support (m/f/d)
About this role
🎤 Why voize? Because we're more than just a job!
voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.
đź’ˇ Your Mission: Own inbound support and drive great resolutions
As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most.
🚀 Your Daily Business - No two shifts are alike
Manage inbound voice, chat, and email support during your shift
Own cases end-to-end - triage, follow-up, and clear handover
Partner with Technical Support on complex issues and escalations
Cover evening and weekend shifts in a rotating schedule, planned weeks ahead
🤝 Your Skillset - What you bring to the table
Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract
First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication
Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)
Available for rotating evening/weekend shifts; fluent German (C2) and solid English
Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.
🌱 Growing together - what you can expect at voize
Flexible working hours because you know when you work best!
reimbursement of the "Deutschlandticket"
25 days of vacation - and your birthday off
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
Company at a glance
voize, founded in 2020, develops the leading voice-powered AI assistant for the care sector. It enables nurses and caregivers to document care in real time, right at the patient’s bedside. By reducing administrative workload, voize gives care teams more time for what matters most: people.
Its proprietary AI is built to handle dialects and accents, and supports grammar correction and additional AI features. voize integrates seamlessly with existing systems and is tailored specifically to everyday workflows in care settings. Developed in Germany and fully GDPR-compliant, voize is already used by more than 1,500 care facilities and supports over 100,000 caregivers every day.
Top Benefits
- Flexible Working Hours
- Deutschlandticket Reimbursement
- 25 Days Of Vacation
- Birthday Off
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