Assistant Store Manager (Aswan)
About this role
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose
Assistant Store Manager is responsible of overseeing daily operations, ensuring smooth functioning of the store and maximize profitability. They are responsible for a range of tasks, including managing staff, handling customer service, and maintaining inventory.
Key Accountabilities
- Achieve the team’s assigned strategic sales targets across Consumer Voice, Terminal, Post-paid, Enterprise, MNP, Connectivity, and ADSL, while enhancing sales performance MoM.
- Drive YoY revenue and margin growth by motivating the team to up-sell and cross-sell Vodafone products and services.
- Monitor sales quality and continuously improve closure rates MoM.
- Ensure consistent, high-quality customer service and effective complaint handling, with a focus on reducing complaints MoM.
- Manage variance reports and implement appropriate corrective and preventive actions.
- Manage end-of-day cash processes and ensure full adherence to cash operation policies and procedures.
- Manage and develop team performance through regular feedback, monthly observations, coaching sessions, one-to-ones, daily briefings, and tailored development plans.
- Provide continuous support, guidance, and solutions to the team while recognizing their efforts and achievements.
- Ensure Vodafone’s culture is effectively communicated and demonstrated, while achieving the company benchmark in Vodafone Employee Surveys.
- Manage store opening and closing procedures and ensure smooth and efficient day-to-day operations.
- Maintain agreed stock levels and ensure accurate inventory control and stock-taking.
- Ensure team adherence to company policies and procedures and maintain an accurate, up-to-date filing system.
- Manage team scheduling and update store communication messages as required.
- Communicate daily reports and correspondence to relevant stakeholders.
- Drive cost efficiency and effectiveness while ensuring all assigned tasks are delivered on time.
Competencies & Qualifications
- 3 Years Experience as Retail Agent.
- Bachelor’s Graduate
- Digital Advocacy
- External trends and insights
- People Development
- Data Analytics and Insights
- Sales Performance Management
- Strategy Execution
- Business and Commercial Acumen
- Customer Centricity
- Competitor Awareness and Cross Sell
- Ownership
- Building Rapport
- Resilience
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
Company at a glance
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. We are pioneering a new Partnership model for the Telco industry, where the sharing of ideas, innovation, platforms and services will unlock opportunities for our people and value for our customers.
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We deliver value and results at scale by leveraging technology, data and our talented international team of 30K professionals in the following services:
Technology, Business, B2B, Corporate Services, Customer Care.
Our commercial model creates clear, benchmarked and competitively-priced services so that we can offer guaranteed outcomes for customers with flexibility and optionality.
Bringing together our combined strengths with our strategic partner Accenture our strategy is to:
Commercialise: Create cost transparency and foster trust and growth for our customers
Re-platform: To simplify, streamline and scale our business
Extend beyond our borders: deepening our relationships, growing our services and expanding our customer base across new customers & new geographies
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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