Lead Engagement Assistant for a Holistic Wellness Coach in Australia (Home Based Part Time)

• Monitor and respond to enquiries through Instagram and Meta Business Suite.

• Proactively initiate conversations with leads who have engaged with the business but have not entered the ManyChat automation.

• Build genuine rapport and have natural, empathetic conversations with prospective clients.

• Ask thoughtful questions to understand each person's enquiry and needs.

• Use client-provided conversation examples, sequences and templates while keeping communication personal and authentic.

• Identify suitable leads and guide them towards booking a call.

• Follow up with warm leads and people who have been invited to book but have not yet done so.

• Track lead conversations, statuses, bookings and required follow-ups using an agreed system.

• Maintain accurate records so no warm leads are lost within Instagram conversations.

• Track booked calls and assist with appropriate pre-call communication or reminders.

• Communicate professionally and sensitively when discussing personal or health-related matters.

• Attend team meetings and communicate with the client via Zoom.