TECHNICAL SERVICES ENGINEER (BIM | VDC)
About this role
Technical Services Engineer (BIM|VDC) provides expert-level support, training, and implementation services for BIM/VDC tools and workflows. This role bridges technical expertise with operational needs, ensuring
seamless adoption of digital engineering practices across teams and projects.
2.1 TECHNICAL SUPPORT AND TROUBLESHOOTING
2.10 Diagnose and resolve issues related to BIM/VDC software, model coordination, data
interoperability, and automation scripts.
2.11 Maintain a troubleshooting log and escalate complex issues to software vendors or internal
development teams when necessary.
2.12 Respond promptly to support inquiries from project teams, operations associates, and internal
stakeholders.
2.2 CROSS-FUNCTIONAL LIAISON
2.21 Collaborate with operations, engineering, and IT teams to understand project-specific
requirements.
2.22 Translate operational needs into tailored BIM/VDC solutions, workflows, and tool
configurations.
2.23 Participate in coordination meetings to align technical services with project goals.
2.3 TRAINING AND ENABLEMENT
2.31 Design and deliver structured training sessions, workshops, and product demonstrations.
2.32 Develop user guides, micro-learning modules.
2.33 Track training completion and gather feedback to improve future sessions.
2.4 DOCUMENTATION & KNOWLEDGE MANAGEMENT
2.41 Prepare detailed reports on support cases, resolutions, and lessons learned.
2.42 Contribute to the internal knowledge base with SOPs, FAQs, and troubleshooting guides.
2.43 Document best practices and workflow enhancements for continuous improvement.
2.5 NEW WORKFLOW IMPLEMENTATION
2.51 Assist in planning, testing, and deploying new BIM/VDC tools, services, and upgrades.
2.52 Conduct pilot programs and sandbox testing to validate new workflows.
2.6 INDUSTRY AWARENESS & INNOVATION
2.61 Stay informed on emerging technologies, software updates, and industry trends in BIM/VDC.
2.62 Attend webinars, conferences, and vendor demos to scout new capabilities.
2.63 Recommend innovative solutions and process improvements aligned with organization’s
strategy.
Company at a glance
VIATechnik is a digital transformation leader in the AEC industry. Our firm seeks to transform the analog world of design and construction into a digital platform, enabling efficient design, industrialized construction, and a digital real estate service model. We are transforming the built environment by capitalizing on digital twin technology, by using real-world data to create simulations that can predict how a product or process will perform.
Founded by Stanford engineering graduates, VIATechnik leverages a highly-educated, experienced, and professional workforce with global experience.
We believe in acquiring an in-depth knowledge of the customer’s context and needs, and design solutions fine-tuned to those needs, delivering quality services our customers can trust.
Our digital transformation services include BIM, computational BIM, virtual reality and augmented reality, prefabrication, digital construction management, 4D, and software development. We've worked on over 2,000 projects globally, with the largest ones including Apple's new headquarters, the Tesla Gigafactory, LaGuardia Airport, Hudson Yards, the Atlanta Falcons Stadium, and Chase Arena.
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