Service Support Senior Coordinator
About this role
Service Support Senior Coordinator – Projects Location & Role
- Location: Mumbai, India | Job Type: Full-Time (Office) | Department: Service Operations
Experience
- 2–5 years of experience in project coordination, service operations, or HVAC/data centre projects
- Experience in managing project documentation lifecycle (L2 to L4, SAT, ISAT, and HOTO) for large-scale projects
Job Summary
- Support the Liquid Cooling project team in preparation, coordination, and delivery of L2 to ISAT documentation and HOTO activities for COLO hyperscale sites in Mumbai, ensuring timely execution, compliance, and customer satisfaction
Key Responsibilities Project Coordination
- Coordinate with engineering, site teams, and vendors for project execution activities
- Track project progress, timelines, and deliverables across multiple sites
- Support manpower planning, material readiness, and execution coordination
- Ensure effective communication across cross-functional teams
Documentation Management (Core Responsibility)
- Coordinate preparation of L2 to L4, SAT, ISAT documentation and HOTO handover packages
- Maintain document registers, trackers, and submission schedules
- Track document status and ensure timely submission and approvals
- Validate completeness and accuracy of documentation as per project requirements
- Ensure document version control, traceability, and audit readiness
Handover & Compliance
- Coordinate preparation of final handover documentation including drawings, test reports, and commissioning records
- Support smooth HOTO execution with complete documentation and approvals
- Ensure compliance with customer specifications and company standards
Service Support & Operations
- Support preventive maintenance planning and service coordination activities
- Track service requests, SLA adherence, and escalation closures
- Assist in implementation of service bulletins and corrective actions
Reporting & Tracking
- Prepare MOMs, action trackers, and project status reports
- Monitor pending actions and follow up for timely closure
- Provide regular updates to management and project stakeholders
Customer & Stakeholder Coordination
- Act as point of contact for documentation-related customer interactions
- Support customer submissions, review comments, and approval tracking
- Coordinate with internal teams and vendors for issue resolution
Preferred Criteria
- Diploma or Bachelor’s Degree
- Strong proficiency in MS Excel, documentation tools, and reporting systems
- Good coordination, communication, and organizational skills
- Experience in project documentation control and audit compliance
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
Company at a glance
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.
The world depends on data we power and cool™
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