Field Service Technician - Freemont California

Job DetailsJob Location: Atlanta, GA 30313Position Type: Full TimeSalary Range: $29.56 - $35.57 HourlyJob Shift: AnyThe NOxCare Field Specialist will safely manage local service requirements for the NOxCARE delivery device, a medical device, to minimize interruptions to supply to hospital customers and their patients. The NOxCARE Field Specialist will go on-site to the customer's location(s) to troubleshoot and repair device issues, providing critical customer service support.

The NOxCARE Field Specialist will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxCARE Field Specialist will also be directly involved in the start-up or on-boarding of new customers, Noxivent product replenishment deliveries and replacement device deliveries. The NOxCARE Field Specialist will operate under minimal supervision, reporting to an off-site manager.

Directly supports the day-to-day performance of NOxCARE equipment maintenance and service levels to customers
Fully understands the NOxCARE device and can troubleshoot, resolve, and repair issues
Frequently travels to customer sites, communicating professionally and interacting daily with hospital staff regarding devices, managing technical device issues, and customer concerns
Performs accurate documentation utilizing internal device/system logs and understands device/system settings
Performs monthly maintenance, calibration, and sensor changes as necessary
Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments
Coordinates packing and shipment of devices that require off-site maintenance
Coordinates ordering of new, replacement devices as necessary to minimize customer downtime
Adheres to all manufacturer guidelines for NOxCARE device maintenance
Maintains sufficient NOxCARE inventory to meet customer needs
Maintains sufficient parts inventory for device repair
Delivers recurring orders of Noxivent cylinders to customers
Participates in "Go Live" activities, ensuring inventory and equipment are delivered, unpacked, and set up on time at customer sites
Receives incoming calls during off-shift hours from customers (i.e., on-call), which may require an on-site visit to the customer to resolve issues immediately
Other duties as assigned

Qualifications
High School Diploma or GED required; technical degree preferred
Good driving record required
Minimum of one year of equipment repair experience; biomedical equipment repair experience preferred
Minimum of one year of experience in a customer-facing and/or customer service role preferred
Basic computer skills required
Strong communication skills, including written communication
Able to lift 50-70 pounds as needed
Able to bend, stoop, squat, and lift numerous times daily
Able to travel 75% +/- of time (limited overnight travel)