Customer Billing Specialist

HYBRID ROLE BASED OUT OF OUR JACKSONVILLE OFFICE

Job Purpose:

Our Credit Operations Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry.

Job Responsibilities:

● Address the more common variety of scenarios encountered that causes billing exceptions/ errors.
● Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.
● Follow established approval matrix for processing credit memos.
● Research and gather supporting documentation for all assigned customer disputes.
● Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
● Identify scenario(s) encountered that cause customer disputes with assistance.
● Take appropriate action regarding impact to Sales Reps’ commission with assistance.
● Reconcile customer payment in Accounts Receivable system to validate the dispute application.

Additional Responsibilities & Qualifications:

● Strive to consistently meet or exceed individual and team goals.

● Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales.

●Other related duties and responsibilities, as required or assigned

●Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer and WebCollect.

Work Experience:

● 1-3 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Basic experience of simple office/operational systems.

● Excellent verbal, written, people, and diplomacy skills are required.

● Proficient with Microsoft Office Suite.

● Strong customer service skills (friendly, courteous and helpful).

Education:

● Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.