Service Sales Engineer

Job Title

Service Sales Engineer

Job Description

About Vanderlande

Vanderlande is a global leader in logistics process automation, delivering innovative material handling solutions for airports, warehouses, and parcel operations worldwide. Through technology, collaboration, and continuous improvement, we provide reliable solutions that meet our customers’ evolving needs.

Life-cycle plans and Revision, Modification, and Retrofit (RMR) projects are essential to maintaining system performance, extending asset life, and adapting systems to customer requirements.

As a Service Sales Engineer Airports, you will be responsible for sales activities related to life-cycle plans and complex RMR projects. You will consult with customers, develop technical concepts and pricing, and coordinate closely with Service Account/Sales Managers, Engineering, Pricing, Procurement, Planning, Supply Centers, and external suppliers.

You will translate customer requirements into effective technical and commercial solutions, develop sales strategies with the responsible manager, and ensure alignment among all stakeholders. After a project is sold, you will support a successful handover and project kickoff together with the Service Project Manager.

The role requires a strong technical background, with solid experience in developing technical solutions and preparing reliable cost estimates for projects and service opportunities. This is not a purely commercial or business development role; the position is expected to be actively involved in understanding the technical scope, defining the proposed solution, assessing its feasibility, identifying cost drivers and risks, and translating these elements into a robust and competitive proposal.

You will also contribute to the further professionalization of Service Sales Engineering and support the LATAM Region and its Branches in building and strengthening their technical estimating and solution-development capabilities.

Location: Santiago - 100% in office

Responsibilities:

• Be “Customer-Centric” while adhering to company policies, processes, and culture.
• Increase value within the company while providing value back to customers during their lifetime with the company.
• Collaborate with Business Development Managers, department colleagues and internal stakeholders in generating new service business and ensuring growth of existing accounts.
• Read, understand, and interpret RFP documents (written requests, specifications, requirements, and layouts)
• Support translating needs contained within Request For Proposals (RFP’s) into Service solutions while supporting the evaluation of technical conformances, non-conformances, functionality, business needs, cost, and risks.
• Collaborate on the Service solution conceptualization and design phase together with Sales and Sales Consultants, while ensuring adherence to established specifications and standards.
• Support estimating the necessary manpower, material, labor costs, tools and equipment necessary for the RMR projects in response to RFP’s.
• Support evaluating risks and contribute to the development of mitigation plans to be considered during live service operations.
• Support calculating costs based on analysis of service project specifications, schedules, historical data, and other inputs as needed from internal stakeholders.
• Assist with presenting material deemed for approval by company management at different levels according to company guidelines.
• Support the research, development, design and present (directly/indirectly) reports showing potential customers the cost benefit of purchasing company site-based services.
• Assist with project post-execution cost analysis to impact/calibrate future estimates.
• Use technical knowledge of product/service offerings to support and build sales.

Requirements:

• 3+ years of related experience in Project/Sales execution.
• Familiarity with estimating and calculation skills.
• Proficient in the use of other Microsoft Office tools (Word, PowerPoint, Outlook, Visio, etc.).
• 2+ years of experience handling moderately complex projects collaboratively; independently manages tasks of limited complexity.

Preferred qualifications:

• Preferred bachelor’s degree in engineering, Construction, or related field and work experience.
• Experience in warehouse automation and/or material handling systems.
• Experience with logistical processes and system design.
• Knowledge of mechanical/electrical systems and technology.

Skills and abilities:

• Able to work effectively within multi‑disciplinary teams.
• Uses personal experience and judgment to make decisions, with occasional guidance from senior team members.
• Performs work with some direction and supervision.
• Customer Interaction — Participates in customer‑facing interactions with support from experienced colleagues.
• Possesses general understanding of conceptualization processes.
• Demonstrates acceptable emotional intelligence with continued development encouraged.
• Strong written, verbal, communication, and presentation skills.
• Work effectively in an exciting and fast-paced environment.
• Ability to support several projects simultaneously.
• Ability to work effectively in an entrepreneurial international organization, often working across organizational, geographic, and cultural boundaries.

Travel:

• Willing to travel up to 5% internationally.