Senior ICT Specialist

Senior ICT Specialist | Pune, India | Full-time

If you are passionate about managing and supporting enterprise IT infrastructure in a global environment, ensuring high availability of mission-critical systems, and working across datacenter, virtualization, networking, and server technologies, this could be the ideal opportunity for you.

Your Role:

As a Senior ICT Specialist, you will play a critical role in monitoring, maintaining, and supporting Vanderlande's global IT infrastructure. You will work closely with infrastructure, networking, and operations teams to ensure reliable and secure IT services across international datacenters. This role requires strong technical expertise in server technologies, virtualization, storage, monitoring, and IT operations, while collaborating with global stakeholders in a 24x7 support environment.

What you will do/Key Responsibilities:

• Monitor the health and availability of global datacenters and take proactive corrective actions.

• Support enterprise IT infrastructure, including Microsoft Windows Server and Linux server environments.

• Manage virtualization platforms using VMware ESXi and associated storage technologies.

• Troubleshoot server, client, virtualization, and infrastructure-related issues.

• Monitor and maintain hardware and software inventory.

• Support storage, compute infrastructure, and backup environments.

• Participate in 24x7 infrastructure support to ensure high system availability.

• Provide first-level technical support and resolve infrastructure-related incidents.

• Escalate complex issues to higher support levels while ensuring timely resolution.

• Support virtualization, networking, and infrastructure services across global environments.

• Perform hardware diagnostics and coordinate hardware replacements when required.

• Manage support cases while maintaining excellent communication with internal stakeholders.

• Apply ITIL best practices for incident, problem, and change management.

• Support container platform initiatives and contribute to container support capabilities.

• Assist with infrastructure monitoring and automation initiatives.

• Collaborate with international teams supporting global projects remotely.

• Recommend improvements to infrastructure architecture, monitoring, and operational processes.

• Maintain documentation and contribute to continuous service improvement.

What you bring:

• Overall 12+ years of experience in IT Infrastructure support.

• Strong understanding of enterprise IT Infrastructure architecture.

• Experience supporting international/global projects remotely.

• Strong knowledge of:

• Microsoft Windows Server (2016/2019 & later)

• Linux Server environments

• Windows 10 & Windows 11

• Experience with:

• VMware ESXi 7+

• Enterprise Storage technologies

• Server and client hardware troubleshooting

• Backup technologies (VEEAM or similar)

• Good understanding of:

• ITIL framework

• Infrastructure monitoring tools (Nagios, OP5mon or equivalent)

• Network fundamentals and Cisco technologies

• Exposure to container platforms (Docker/Kubernetes) is an advantage.

• Strong troubleshooting, analytical, organizational, and communication skills.

• Ability to work effectively in a fast-paced 24x7 global support environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Certifications

• MCSA

• RHCSA

• VMware VCP

• Kubernetes

• Docker

About Vanderlande:

Vanderlande makes automated systems that handle baggage at airports and sort parcels in logistics networks around the world. At airports, our technology manages the complete bag journey—from check-in and security screening through to the reclaim belt. In parcel logistics, our systems power the networks that get packages to customers' doors.

At Vanderlande, you will find the space to aspire, grow, and achieve something that matters, with people who bring out the best in each other.

Website: www.vanderlande.com

What we offer:

Working at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey. Here is what that looks like in practice:

• Competitive salary package

• 30 days of annual leave (pro-rated from the start of the financial year), including:

• 22 paid leave days

• 8 sick/casual leave days

• Applicable government holidays

• Flexible and hybrid working model that promotes work-life balance

• Access to Vanderlande Academy and extensive learning & development programs

• Comprehensive medical insurance, including parental coverage

• Opportunities to participate in employee communities and global initiatives

• Opportunity to collaborate with global teams on international projects

How we work

We work by three values: Every day better, We care, and Team play. In practice, this means we drive customer success, lead with transparency, celebrate achievements together, and do what we say.

Ready to apply?

Are you interested in this position? Apply directly via our careers page with your CV/Resume.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.