Customer Service Representative

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

Acts as a primary point of contact for our customers/sellers.  Providing exceptional services and supports to ensure their orders can be executed with great satisfaction.

How You Make an Impact (Job Accountabilities)

• Provide front-line support to our customers via live chats, phones, and email.
• Receive, process, and schedule customer orders and changes, ensuring timely communication across teams.
• Coordinate with other departments to support order fulfillment, sample requests, and general customer inquiries.
• Collaborate with Supply Planner or Warehouse & Logistics teams to maintain accurate scheduling and order status updates.
• Provide back-up support to other members when needed.
• Participate in special projects or assignments as required.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• Bachelor’s degree or equivalent work experience.
• 2-5 years of experience in customer service, order management, or a related operational role.
• Strong understanding of customer service processes, documentation, and internal controls.

Competencies Desired

• Proficiency in Microsoft Office applications.  SAP is preferred.
• Strong communication and problem-solving skills when dealing with customers and internal teams.
• Familiarity with logistics, supply chain coordination, and order processing workflows.
• A logical and analytical approach to problem-solving.
• Service mind, Humble, respectful, and professional—demonstrates courtesy towards, stakeholders, and colleagues.

Working Conditions / Physical Requirements / Travel Requirements

Working Conditions / Physical Requirements: Hybrid working 

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: [email protected]

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2579