Customer Service Rep II

Why Valvoline Global Operations?
 
At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

•    Treating everyone with care.
•    Acting with unwavering integrity.
•    Striving for excellence in all endeavors.
•    Delivering on our commitments with passion.
•    Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

The role of the Customer Service Rep is responsible for managing customer orders received from a variety of sources, handling customer inquiries, and concerns, while using research skills to troubleshoot customer issues.  

Responsibilies:

• Process and manage customer orders
• Handle customer inquiries and concerns related to orders and accounts  - which includes understanding and identifying data issues and submitting them for correction using the Master Data platform 
• Research accounts receivable variances based on customer payments.  May be asked to attend monthly Credit/Accounts Receivable meetings to discuss account issues alongside the VGO Credit Team.  May also be required to process weekly and biweekly payments to customers and/or research and make corrections related to the distributor delivered process .  
• Provide proactive communication to internal and external business partners
• Must be able to work with plants, carriers, and others to schedule shipments to meet customer requirements 
• Must be able to navigate systems outside of the SAP ordering system, for example: customer specific portals, Salesforce, etc. 
• Must be able to resolve customer account issues in a timely and professional manner 
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion 

Requirements;

• High School Diploma or GED is required/ college degree preferred
• Minimum 2 years of Customer Service or related experience
• SAP experience preferred
• Microsoft Office Applications (Excel, Word, Power Point) required
• Ability to work in office Monday to Friday full time (Lexington, KY)

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

•    Email: [email protected]

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2583