About this role
Valleysoft is an IT services provider delivering enterprise technology solutions, application development, IT support, and infrastructure services to clients around the world. Working across a broad enterprise technology landscape, the team supports critical platforms and middleware environments that keep business operations running reliably and securely.
This role is a strong fit for someone who enjoys working close to production systems, solving complex technical issues, and helping maintain stable, high-performing infrastructure. As an Infrastructure Specialist, you will play an important part in supporting core server and middleware environments, partnering with cross-functional technical teams, and contributing to the operational reliability of enterprise platforms.
Responsibilities- Administer and support AIX and Linux environments.
- Install, configure, maintain, and troubleshoot IBM WebSphere Application Server.
- Administer and troubleshoot IBM HTTP Server and IBM WebSphere Edge Server.
- Support enterprise middleware environments including IBM IIB, IBM ACE, and IBM MQ.
- Perform application and middleware deployments and configuration changes.
- Monitor infrastructure and middleware availability and performance.
- Troubleshoot application connectivity, middleware, network, and infrastructure issues.
- Perform log analysis and root-cause analysis for production incidents.
- Support system upgrades, patching, configuration changes, and maintenance activities.
- Coordinate with application, database, network, security, and other infrastructure teams.
- Support production incidents and resolve issues within agreed SLAs.
- Prepare technical documentation, operational procedures, and troubleshooting guides.
- Participate in change, incident, and problem management processes.
- Support backup, recovery, and disaster-recovery activities where required.
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field.
- 5+ years of relevant infrastructure experience, including senior Infrastructure Specialist or L2-L3 support-level experience.
- Strong hands-on administration experience with AIX and Red Hat Enterprise Linux.
- Production experience supporting enterprise infrastructure and IBM middleware environments.
- Hands-on experience with IBM WebSphere Application Server, IBM HTTP Server, IBM IIB or IBM ACE, and IBM MQ.
- Experience troubleshooting application connectivity, messaging, server, and middleware issues, and performing root-cause analysis for infrastructure and middleware incidents.
- Experience supporting production deployments, configuration changes, patching, and maintenance activities, while handling incidents and service requests within defined SLAs.
- Experience documenting incidents, resolutions, and operational procedures, and working within incident, problem, and change management processes.
- Experience coordinating with application, database, network, security, and other infrastructure teams.
- Good to very good written and spoken English for technical documentation, incident reporting, troubleshooting discussions, and understanding IBM product documentation.
- Eligibility to work in Egypt.
- Private Health Insurance
- Training & Development
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