About this role
HR Operations & People Lead
Purpose of the Role
Lead and elevate the HR Operations team by
driving accountability, professional standards, employee experience, and
business-focused HR practices. The role is responsible for ensuring operational
excellence while developing the team’s capability to move beyond transactional
activities and become trusted business partners who positively influence
culture, performance, and organizational effectiveness. The role serves as a
key driver of HR maturity, helping build a high-performing HR function that
supports organizational growth.
Qualifications
· Bachelor’s or Master’s degree in a
field related to Human Resources Management, Business Management or Administration.
· Advanced English
Experience
· 5+ years of progressive HR
experience.
· 2+ years leading HR teams or HR
projects.
· Experience supporting a growing
organization preferred.
· Experience working in a global or
multi-location environment preferred.
Key Responsibilities:
· Team Capability Development
o Assess
strengths and development opportunities within the HR team.
o Build
development plans to elevate HR capabilities and business acumen.
o Create
a culture of accountability, ownership, and continuous improvement within the
HR function.
· Change Leadership
o Lead
HR initiatives that strengthen organizational culture and employee
accountability.
o Drive
adoption of new processes, behaviors, and ways of working.
o Act
as a catalyst for organizational growth and continuous improvement.
· Culture & Performance
o Reinforce
organizational values and expected behaviors.
o Support
managers in addressing performance and behavioral issues.
o Promote
a culture of accountability across the organization.
· Stakeholder Management
o Build
strong relationships with leaders and employees across the organization.
o Influence
decisions through credibility, communication, and data rather than authority.
o Facilitate
alignment and collaboration across functions and teams.
· Business Partnership
o Partner
with business leaders to identify people-related challenges and opportunities.
o Translate
business needs into HR actions and solutions.
o Establish, monitor, and communicate
HR metrics that demonstrate the impact of people initiatives on business
performance.
· Talent Strategy
o Develop
and execute talent acquisition strategies to support business growth.
o Improve
the quality of hiring decisions through structured assessment and selection
practices.
o Identify
talent gaps and proactively build plans to address future workforce needs.
· Employee Experience
o Drive
onboarding, engagement, and employee relations initiatives.
o Ensure
consistent and professional employee interactions.
Key Behaviors:
· Leadership Presence
o Able
to influence without authority
o Comfortable
challenging the status quo
o Confident
communicating with leaders and employees
· Accountability
o Strong
ownership mentality
o Solution-oriented
o Follows
through on commitments
· Coaching Capability
o Develops
junior HR professionals
o Provides
feedback and direction
o Builds
confidence and capability in others
· Business Orientation
o Understands
how HR impacts business results
o Uses
data to drive decisions
o Connects
people initiatives to operational outcomes
· Operational Discipline
o Process
and Detail oriented
· Executive Communication
o Communicates clearly and
confidently with all levels of the organization.
o Delivers messages with
professionalism and credibility.
o Able to present HR initiatives
and results to leadership and employees.
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