Sales Catering Coordinator-HVRW

Job DetailsJob Location: Hotel Valencia Riverwalk - San Antonio, TX 78205Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!

Come be a part of an AWARD-WINNING TEAM.

Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary: Assist the Sales and Catering team to achieve customer satisfaction goals

Shift requirements: Monday-Friday 8:30am-5:00pm with occasional nights and weekends for special events.

Responsibilities

Answer phones and gather lead information in a friendly manner
Check sales department voicemail and respond to general inquiries
Distribute sales inquiries throughout the day
Attend daily/weekly sales team meetings
Take meeting notes when necessary and distribute to the team
Manage new definite group bookings, build new group blocks & create booking links
Send completed rooming lists & pick-up numbers to group contacts when needed
Work closely with Sales and Catering Managers to ensure groups are properly turned over, billing is correctly set-up and routed to the appropriate source
Set-up and service small meetings
Communicate and send reminders for upcoming cut-off dates to group contacts
Block new meeting space and create banquet event orders (BEO)
Pull Updated Guest Room Control Log (GRC) report weekly and distribute to team
Manage BEO’s daily: Log/file, Route billing, email to appropriate departments and Managers
Handle the billing process for groups and events: routing, posting and receiving
Track group commissions and rebates, send to accounting for payment
Enter data into hotel’s operation systems
Filling past bookings and old sales files
Select site inspections
Help write welcome notes, complete amenities form, and deliver group sales gifts
Input rooming list into reservation system
Ensure daily reservation pick-up is correct in the sales system and update when needed
Make reservations for VIP’s and top accounts
Assist in rewarding points to guests, planners etc.
Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
Create & Send group resumes and reporting weekly
Order supplies, sales and catering promotional items, and keep inventory of all items
Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction. Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner.
Assist in various daily or weekly report pulling
Complete tasks assigned by direct managers/supervisors

QualificationsQualifications

Previous sales/ hospitality/administrative experience preferred
Detail oriented and highly organized
Able to meet specific deadlines
Communicates clearly and effectively with others both verbal and written
Works productively with a team
Contributes to team results
High school or equivalent education required
Ability to follow safety guidelines
The ability to act independently with minimal or no supervision
Ability to work and thrive in a fast-paced environment

BENEFITS:

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.