Night Audit Clerk - LSC
About this role
Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeJob Shift: GraveyardAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY
The Night Auditor at Lone Star Court will provide exceptional guest service during the overnight shift. Additionally, the Night Auditor is responsible for end of day functions and complete reporting duties while managing the safety and security of the hotel.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
o Log all guest requests into portal
o Communicate updates and correspondence with guests
o Perform check in and check out tasks according to hotel standards
o Complete daily checklist
o Adhere to core standards
o Ensure property access points are secure
o Perform nightly property walks and reset property as needed
o Complete the day rollover and all reporting determined by management
o Log all necessary information into hotel platforms
Guest Services
o Anticipate and attend to guest needs during interactions
o Be proactive when attending to guests
o Assist guests with all concierge services
Team Support and Training
o Attend and contribute to department meetings
o Participate in cross training
o Complete all required trainings
o Attend all required meetings
Communication and Reporting
o Facilitate all internal communications and follow up accordingly
o Run all reports necessary to the operation
o Complete full shift pass on reports and checklists
o Log all work in appropriate platforms
Safety & Compliance
o Adhere to all safety and security guidelines
o Attentively assist guests with any issues or emergencies
BASICS
· Maintain cleanliness and organization in all work areas
· Display courteous behavior with guests and team members
· Report any unsafe conditions immediately
· Ensure hotel equipment is in proper working condition
Physical Requirements
Sitting: Short periods of time
Standing/Walking: Long periods of standing. Minimum of 5 consecutive hours
Lifting/Carrying: Occasionally, maximum of 20 pounds
Working Environment
Interior: Hallways, Guestrooms, Public Areas
Exterior: Outdoor areas of hotel
QualificationsESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
· Hotel or office administration preferred
· High School Dipolma
Company at a glance
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
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