Host / Hostess- TCLC

Job DetailsJob Location: Texican Court - Irving, TX 75039Position Type: Full TimeThe Restaurant Host/Hostess is responsible for managing the first and last impression of the restaurant, setting the tone for the guest experience across all meal periods. This role requires a high level of organization, communication, and professionalism, with an elevated, hospitality-driven approach during dinner service.

Hosts must balance guest engagement with operational control, managing reservations, walk-ins, and table flow to support both service efficiency and guest satisfaction. Flexibility is essential, with scheduling based on business levels, weekends, and special events.

Key Responsibilities

Guest Experience & First Impressions

Greet all guests warmly and professionally upon arrival and departure

Manage the entry experience with confidence, warmth, and efficiency

Provide accurate wait times and maintain clear communication with guests

Create a welcoming and organized environment at the host stand

Reservations & Seating Management

Manage reservations, walk-ins, and seating flow using the reservation system

Optimize table turns while maintaining service standards and guest comfort

Balance server sections and ensure equitable distribution of covers

Adjust seating strategy based on volume, pacing, and operational needs

Operational Awareness

Maintain full awareness of restaurant layout, table status, and service flow
Communicate continuously with managers, servers, and kitchen regarding pacing
Support transitions between meal periods, including higher-volume breakfast/lunch and more structured dinner service
Assist in controlling door flow during peak and event-driven periods

Guest Communication & Problem Solving

Handle guest inquiries, special requests, and concerns with professionalism and urgency

Provide accurate information regarding menus, hours, and offerings

Support service recovery efforts by escalating issues appropriately

Team Collaboration

Work closely with servers, bartenders, and leadership to ensure smooth operations

Assist with maintaining cleanliness and organization of the entrance and surrounding areas

Support overall team success with a positive and proactive attitude

Work Environment

Elevated casual dinner service requiring strong control of reservations and pacing

Fast-paced environment with frequent guest interaction

Schedule variability based on business levels and events

Multi-venue operation including Tequila bar, Two Mules Cantina bar, El Patio bar, and pool bar

Ranges from casual upscale, intimate settings to high-energy, high-volume environments

Indoor and outdoor service environments, including exposure to weather conditions at pool and rooftop venues

Schedule variability based on business levels, seasonality, and special events

QualificationsQualifications

Qualifications & Requirements

Previous host or customer service experience preferred

Strong communication, organization, and multitasking skills

Ability to remain calm and professional in high-volume environments

Strong problem-solving skills and attention to detail

Comfortable managing guest flow and making real-time decisions
Flexibility to work mornings, evenings, weekends, holidays, and special events
Ability to stand for extended periods

BENEFITS:

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.