F&B Manager-HVRW

Job DetailsJob Location: Hotel Valencia Riverwalk - San Antonio, TX 78205Position Type: Full TimeEducation Level: High SchoolJob Shift: AnyJob Category: Hospitality - HotelAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Responsible for managing all aspects of the Food and Beverage function of the hotel, carefully reviewing BEO’s and executing accordingly, scheduling staff, ensuring all Banquet functions are prepared for and properly executed, ensuring outlets are properly and all associates are properly certified and trained. Coordinates with all departments throughout the hotel to ensure needs are met. Ensures department expenses are in line, maintaining budgeted productivity levels while maximizing guest satisfaction. Covers other areas of hotel as needed. Actively involved in promoting and developing the service culture in the hotel. Routinely fulfills the role of Manager on Duty.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

Maintain integrity of cost controls and proper maintenance of all assets.
Responsible for assisting in supervision and performance of all F&B related operations and personnel.
Monitor Food and Beverage quality and costs.
Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
Monitor and review shift reports and follow up on any issues in a timely manner.
Coordinate restaurant reservations with seating and service capacity
Ensure the accuracy and timely posting of Banquet/Catering Events
Review BEO's in detail and ensure precise and accurate execution.
Monitor the time and attendance of employees through Paycom.
Post all necessary information needed for employees on the communication board.
Cover as Manager on Duty as needed.
Speak with clients and potential clients and coordinate the proper execution of events.
Act as team leader to the F&B Management team, ensuring effective and complete communication.
Ensure a profitable F&B department, maintaining costs according to budgeted productivity, cost per cover.
Lead the Beverage program, developing and executing promotions to increase revenue.
Be on property as needed to ensure proper execution of high profile and/or any other events high demand periods or events.
Write an effective weekly schedule that ensures coverage while keeping labor in line with budget, mitigating overtime whenever possible.
Contribute positively to the team within the department.
Addresses conflict in a timely manner
Holds self and other accountable for achieving results
Perform daily rehearsals on 18 core service standards with all employees
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
Complete other duties as assigned by Manager
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees

Managerial Responsibilities

Responsible for closing the bar and checking out bartenders and all staff at the end of the shift.
Responsible for creating social media and marketing content
Conduct and participate in monthly beverage inventories, operating supplies inventory levels, and big 3 (china, glass, and silverware) inventory
Place necessary beverage, china, glass, silverware and operating supplies orders
Process timely all orders and invoices
Actively involved in creating menus and graphic design needs
Actively participating in F&B marketing meeting and marketing efforts to promote Hotel F&B.

Guest Services

Relentlessly train and motivate customer service employees.
Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
Make and receive calls regarding guest experience.

Team Support and Training

Develop effective leaders that can be placed in leadership positions as needed.
Participate in on-going training.

Communication and Reporting

Complete a shift pass on every shift
Follow the procedure reporting for any incident report filing for internal or external guest

Safety & Compliance

Report unsafe conditions
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Wear required non-slip footwear to prevent slips and falls.
Ensure all alcohol is secured at the
Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.

BASICS

Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor

Physical Requirements

Sitting: Completion of office work at a minimum of 2 hours a day.
Standing/Walking: Frequent with 6-7 hours a day.
Lifting/Carrying: Occasionally 5lbs-50lbs
Other Physical Requirements: physical abilities including bending, reaching, and the ability to operate food and beverage equipment safely. They must also possess good vision and dexterity.

Working Environment

Interior: Working in a variety of interior spaces, including dining rooms, bars, banquet halls, and possibly even in-room dining, kitchen, fast pace and demanding, teamwork, working under stressful environment, dealing with guest issues.
Exterior: Managing food and beverage operations in outdoor areas like patios, and outdoor event spaces, while also dealing with weather conditions, customer service, and staff management.

QualificationsEducation and Experience

Minimum of 2 years in hospitality industry
Minimum of 1 year in hotel leadership position
High school or equivalent education required.

College Preferred

ESSENTIAL SKILLS AND QUALIFICATIONS

Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Communicates effectively with others
Works productively with a team
Contributes to team results.
Have high energy and positive attitude
Have clear communication skills
Ability to follow safety guidelines.
TABC and Manager Food Handler’s Certifications

BENEFITS:

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.