Cocktail Server - LSC
About this role
Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, and each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Food & Beverage Manager
JOB SUMMARY
Provide guests with an elevated cocktail and lounge experience through attentive, friendly, and efficient beverage service. The Cocktail Server is responsible for delivering exceptional hospitality while maintaining knowledge of beverage offerings, promoting sales, and ensuring compliance with all safety and alcohol service standards.
ESSENTIAL DUTIES & FUNCTIONS
• Operational Responsibilities
Deliver beverages and food promptly and accurately to guests
Maintain knowledge of liquor brands, recipes, pricing, glassware, and garnishes
Process orders accurately using POS systems
Promote and upsell food and beverage offerings
Maintain cleanliness and organization of service stations and lounge areas
• Guest Services
Provide warm, engaging, and professional guest service at all times
Anticipate guest needs and respond promptly to requests
Create an upscale and welcoming guest experience
• Team Support and Training
Work collaboratively with bartenders, servers, kitchen staff, and management
Participate in required meetings and ongoing training sessions
• Communication and Reporting
Communicate effectively with managers regarding guest feedback and operational concerns
Report unsafe conditions or incidents immediately
• Safety & Compliance
Follow all TABC laws and alcohol service guidelines
Verify identification for guests when required
Follow hotel safety standards and sanitation procedures
QualificationsESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and interpersonal communication skills
Excellent guest service and hospitality mindset
Effective multitasking and time management skills
Ability to work efficiently in a fast-paced environment
TABC Certification required
Food Handler Certification required
PHYSICAL REQUIREMENTS
Standing/Walking: Constantly throughout shift on various surfaces
Lifting/Carrying: Frequently carry trays, beverages, and supplies up to 40 lbs.
Bending/Crouching: Occasionally required for stocking, cleaning, and service tasks
WORKING ENVIRONMENT
Interior: Lounge, bar, restaurant, banquet, and hotel service areas
Exterior: May occasionally work outdoor events or patio areas
BASICS
Maintain cleanliness and organization in all work areas
Display courteous and professional behavior with guests and team members
Perform additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
High School Diploma or GED preferred
1+ years of serving, lounge, restaurant, or hospitality experience preferred
Company at a glance
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
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