Catering & Conv Svcs Mgr - LSC

Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

To provide the best service in the industry to our in-house groups. Creatively upsell all hotel customers and to ensure that value paid is the value received, not only in product but in service and in ambiance. Responsible for booking, soliciting and servicing local corporate and social business while building rapport and maintaining relationships.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

Manage calls, electronic and walk-in catering leads.
Provide conference services for the majority of in-house conventions.
Maximize Catering revenues from convention groups wherever possible and minimize erosion of check averages from price-sensitive groups. Communication of function-arrangement to all responsible hotel departments.
Communicate with clients prior to conventions to initiate, negotiate, and close contracts for all catered functions.
Creation of profitable menus and distribution of client expectations to the Food & Beverage Departments.
Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
Physically double-check all function arrangements against the specifications of the client. Correct where necessary.
Solicit spin-off catering events from conventions based at competing hotels.
Solicit new and repeat business by directly selling in the local, social catering market
Build and maintain detailed notes, files and trace systems
Participate in daily business review meetings, BEO and Resume Meetings.
Prepare proposals, contracts, banquet event orders, resumes and all other paperwork related to individual bookings
Oversee client functions to ensure customer satisfaction.
Research and cost out new menu items, assist rooms salespersons in closing contracts.
Client contracts and effective communication to ensure repeat bookings.
Maximize revenues for the hotel through upselling techniques.
Other duties as assigned by the Director of Sales and Marketing.
Shows the clients the hotel facilities by conducting tours of the property
Meets budget and booking goals
Should have a basic knowledge of local and national trends regarding catering trends
Follow up promptly on leads
Block meeting space and sleeping rooms accurately in Thynk
Contribute to monthly and quarterly reports put out by Director of Sales & Marketing
Maintain the integrity of cost controls and proper maintenance of assets

Guest Services

Respond to guest inquiries, requests, concerns in a timely manner
Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
Make and receive calls regarding guest experience to ensure guest satisfaction.

Team Support and Training

Always be available to assist other departments as needed
Attend and complete company-mandated training
Attend and participate in company-organized training

Relentlessly train and motivate customer service employees

Communication and Reporting

Site Inspection Communication, Monthly Forecasts, Weekly Solicitation and Activity Reports
Provide and communicate detailed BEOs and Resumes (and updates) to ensure all departments are prepared to meet guest’s expectations.
Attend Daily Stand up and BEO meetings and communicate answers to any questions in a timely
Review and respond to emails effectively without delay

Safety & Compliance

Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Report unsafe conditions
Ensure to complete all required certification, harassment, and safety and security training
Report any incidents and create an incident report on the same day

BASICS

Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor

Physical Requirements

Sitting: Frequently

Standing/Walking: Frequently to include walking approximately one block to/from hotel location.
Lifting/Carrying: typically, less than 15lbs; occasionally lifting and carrying
Other Physical Requirements: handling/ grasping paperwork; phone and computer device usage frequently

Working Environment

Interior: Primarily indoor office setting; All guest and back of the house areas to include walking on carpet/ tile, hard wood flooring, concrete, stairs, elevator usage and back of house areas to include walking though the kitchen area on occasion.
Exterior: On occasion exposure to weather conditions and elements also to include walking on tile and concrete, stair usage, elevator usage.

QualificationsCANDIDATE PROFILE

Education and Experience

2 Years of Catering or Conference Services Experience
Education High school or equivalent education required. Bachelor’s Degree preferred

ESSENTIAL SKILLS AND QUALIFICATIONS

2 years of Catering or Conference Services Sales experience
Strong verbal and written communication skills
Effective time management and problem-solving skills
Communicates clearly and effectively with others
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Contributes to team results

TABC and Food Handlers Certifications

BENEFITS:

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.