102205 - PM Restaurant Server
About this role
Job DetailsJob Location: Cotton Court - Lubbock, TX 79401Position Type: Full-Time/Part-TimeROLE DESCRIPTION
Position: Restaurant Server
WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Restaurant Manager
JOB SUMMARY
The Restaurant Server is responsible for providing exceptional dining experiences by delivering prompt and courteous service to guests. This role supports the team by ensuring a welcoming and efficient restaurant environment, contributing to the overall operations of the hotel.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
Take orders and serve food and beverages to guests.
Maintain cleanliness and organization of the dining area.
Assist with setting up and breaking down tables and service stations.
Guest Services
Greet guests warmly and provide excellent customer service.
Respond to guest inquiries and resolve any issues or complaints.
Ensure guest satisfaction by accommodating special requests.
Team Support and Training
Assist in training new restaurant servers as needed.
Support team performance by collaborating with colleagues.
Communication and Reporting
Communicate effectively with the restaurant manager and other departments.
Report any incidents or safety concerns immediately.
Safety & Compliance
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
QualificationsESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Previous experience in a restaurant or customer service role is preferred
Physical Requirements
Sitting: Occasional
Standing/Walking: Frequent, including walking long distances
Lifting/Carrying: Up to 50 lbs, such as trays and supplies
Other Physical Requirements: Handling, grasping, and crouching as needed
Working Environment
Interior: Restaurant dining area and kitchen
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience: High school diploma or equivalent preferred; previous experience in a restaurant or customer service role is a plus
Acknowledgment
I have read and understand the job description as stated above and accept that tasks may be modified as needed. I can perform the essential functions of this job with or without reasonable accommodation.
Company at a glance
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
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