101003 - Front Desk Clerk
About this role
Job DetailsJob Location: Cotton Court - Lubbock, TX 79401Position Type: Full-Time/Part-TimeROLE DESCRIPTION
Position: Front Desk Agent
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Front Office Manager
JOB SUMMARY
The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
Perform check-in and check-out procedures efficiently.
Handle reservations, cancellations, and guest inquiries.
Maintain the cleanliness and organization of the front desk area.
Guest Services
Greet guests warmly and provide excellent customer service. Following 18 core values and 5 star ingredients.
Respond to guest inquiries and resolve any issues or complaints.
Ensure guest satisfaction by accommodating special requests.
Team Support and Training
Assist in training new front desk agents as needed.
Support team performance by collaborating with colleagues.
Communication and Reporting
Communicate effectively with the front office manager and other departments.
Communication with fellow employees and provide a detailed pass on to next shift.
Report any incidents or safety concerns immediately.
Safety & Compliance
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
QualificationsESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Previous experience in a front desk or customer service role is preferred
Valid driver's license.
Physical Requirements
Standing/Walking: Frequent, including walking short distances
Lifting/Carrying: Up to 25 lbs, such as luggage and supplies
Other Physical Requirements: Handling, grasping, and crouching as needed
Working Environment
Interior: Front desk area and lobby
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience: High school diploma or equivalent preferred; previous experience in a front desk or customer service role is a plus
Company at a glance
Valencia Hotel Group serves as the development powerhouse behind the Valencia Hotel Collection. We have a proven track record in identifying prime locations and delivering properties that resonate with the community and deliver distinctive design and character with each destination. Whether building a new hotel from the ground up or reworking an acquired property, Valencia Hotel Group provides expertise in all aspects of hospitality management and development, including branding, repositioning, and ongoing operations and logistics management. Combined with our dedication to a unique and sophisticated atmosphere, these services create a hotel that provides guests with a one-of-a-kind travel experience. Join us to redefine the luxury experience.
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